Enjoy one of the hidden secrets of Tulum: the Kaan Luum lagoon, a spectacular natural site decorated with mangroves. Its crystal clear turquoise blue waters are waiting to be explored.
The Zacil-Ha cenote surrounded by the Mayan Jungle, so the simple fact of visiting this place implies feeling a little closer to nature. The Kuxtal cenote will be mesmerized with their incredible views, that compound their backgrounds, different shades of colours in their waters.
Playa Paraiso is considered one of the most beautiful beaches in the world distinguished by its fine white sand and blue waters in different shades that make this excursion an unforgettable experience.
Be ready for this incredible adventure. Book now!
Posted By : J7102CPellier
This tour lasts 13-14 hours, but understand that you will be in a van driving around around Q. Roo for 8-10 hours of that. You only spend 1-2 hours at each location, and then drive 45 min to an hour to get to the next stop. The cenotes are underwhelming compared to other ones I have visited. These two are pretty touristy. Bring your own goggles/masks and life jackets because the tour does not provide them. If you choose to rent a life jacket (and it is required at one of the cenotes) bring pesos, because the location will charge you extra for using USD. You are unable to rent goggles/masks. A lot of other tours will provide these items for you. I think the tour guide experience depends on who you get, because some of the reviews say positive things. Our tour guide said a few things about where to go and then went and sat somewhere to wait. He didn't explain anything about the locations and their significance. The beach they took us to was covered in seaweed 12 inches high. There was a large volunteer cleanup crew with dumpsters and boats making it so that we couldn't swim in the water. We were also at the beach so early, the beach clubs/restaurants weren't open. They should have changed the itinerary instead of taking us to this beach. I am sure it's beautiful normally. The only star goes to the lagoon, which was nice, and the lunch was decent.
Rating :
Posted On : 2024-04-29 19:27:42 
Posted By : Larochiduran
The Laguna was beautiful, the cenotes weren’t what we were expecting and the tour guide was way too serious and not really friendly
Rating :
Posted On : 2023-04-05 14:13:09
Posted By : monalazar
I liked the variety of stops. I loved the four choices, and lunch was great. In afternoon, we did two cenotes which were not scary. One has to be able to go up and down steep stairs,and water socks are recommended but not absolute.
Rating :
Posted On : 2023-01-19 21:09:15
Posted By : Happyend_F
We went to the beautiful cenotes but we reached too late to the laguna Kaan Lum and it was already closed and we did not went to Playa Paraiso.... Is it possible to reschedule the tour to visit the Kaan Lum laguna as I paid for it?
Rating :
Posted On : 2022-11-11 10:31:28 
Posted By : Patricia_C
The Lagoon was beautiful! A couple of the cenotes were really nice but.. the tour guide and food was not good at all!!!
Rating :
Posted On : 2022-08-26 18:47:21
Posted By : Sherri_d
It was ok..there was too many people on the tour they were late picking us up and then the whole tour was way too long and the beach didn't look anything like the pictures
Rating :
Posted On : 2022-08-16 10:42:34
Posted By : helen r
I loved it! I personally think this is probably the best tour if you are trying to knock things out in one day and get the best bang for your buck , we got a little breakfast , visited 4 locations, lunch was included the only thing you had to pay for we’re the drinks and the tour guide was so educated on his mayan culture taught us so much and honestly just do it! you won’t regret
Rating :
Posted On : 2022-06-11 11:54:02
Posted By : Rachet3
This tour operator is terrible with communication about pickup. In all previous modes of contact (email, Tripadvisor, etc.), we were clearly instructed that the transportation would pick us up at the lobby of our resort.
We were waiting outside the lobby of our resort 5 minutes before the pick up time where all other excursions pick up their guests.
I was called by a coordinator to verify that we were outside waiting and I confirmed. When the transportation didn't show up on time, I called the coordinator again to verify where it was. I was instructed that the vehicle was at security, so I proceeded to go to security and ask if the two vans waiting there were for us. They were not, so I went back to the lobby which is 20 yards away, staying on the phone to ensure that we did not miss the transportation.
During this time, the call went dead so I hung up and we continued to wait. When it didn't arrive after 5 minutes, I called again to see what the issue was. I was instructed by the coordinator that she had to call the transportation to verify.
After all this happened, it ended up that the coordinator did not communicate that we were supposed to leave the lobby, go past security, and meet the transportation wherever it was waiting.
After many calls back and forth and another 1.5 hours of waiting, the coordinator said the transportation left a while ago and could not come back to pick us up and that we needed to take a taxi to meet the transportation, cost out of our own pocket. I declined and sought a refund due to their miscommunication.
Service about this refund was terrible as well. We were lied to many times as to when the coordinator's supervisor would come into the office to work the issue. At first it was 15 minutes; then it was at 9 AM; then it was 10 AM; then it was later. They never called us back and chose instead to send a message via Tripadvisor.
Summary:
1) Very sketchy company with pickup. Out of the other THREE excursions we took in Riveria Maya, all of the companies came to the lobby to pick up, and all were external from the resort. There were simply no companies that required their customers to leave security to meet transportation
2) Communication is very bad and the coordinator was not well-versed in English to instruct us to do the right thing
3) We were lied to many times about the supervisor's wereabouts
4) The phone calls went dead many times and I had to call back at least 5 times.
I would not recommend this company for any excursions. There are tons of options and it's best to choose a Tripadvisor excursion and company with more reviews than just one.
Rating :
Posted On : 2022-06-02 15:42:21
Posted By : claudia b
The tour was amazing . There’s no words to express the magnitude of the experience. Truly amazing and stunning. The tour guide was fantastic, kind and respectful as well as our driver.
Rating :
Posted On : 2022-04-14 12:25:28
Posted By : Jackeline_H
We had a wonderful time, Oscar was an amazing guide, very friendly and knowledgeable! I highly recommend this tour 👌
Rating :
Posted On : 2022-03-17 16:12:24
