Van Ft Lauderdale Airport or Hotel To Miami Port or Hotel

Posted By : Mary_H
Driver was very friendly and professional. The only negative, we had to walk a long way to get our ride and they weren't there yet.
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Posted On : 2024-04-29 11:49:34

Posted By : Dawn_F
William was excellent! He communicated with me very well and we knew just where to meet him. The shuttle was immaculate.
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Posted On : 2024-04-07 15:38:57

Posted By : Brad_H
Perfect. Showed up a few minutes early. Helped us get loaded. Very friendly. Kept us on schedule. Would definitely use again.
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Posted On : 2023-10-02 09:14:12

Posted By : Ingrid_H
I would recommend this company because they are very professional. The entire staff is friendly and helpful. My husband drop is phone is the van and they kept is until we return from our cruise. I will book with them the next time I am in Miami.
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Posted On : 2023-05-29 12:05:54

Posted By : Noel_W
Andreas was punctual and congenial. A great driver. Would book again. He called and wanted to know the exact spot to meet us.
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Posted On : 2023-05-22 14:08:55

Posted By : Diana_F
It was a very pleasant experience. The driver was very prompt. Very clean, nice van. It was easy to communicate with them.
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Posted On : 2023-01-22 09:26:14

Posted By : Mary_C
Vila our driver and his brother was awesome and we laughed all the way thank you We we’re on time for our flight. He helped us all with our luggage on/ off the shuttle. Very professional.
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Posted On : 2022-10-09 13:35:19

Posted By : Mary_C
We were put on the Shuttle list by Paola and the driver was early and he asked who are the 20 people and he boarded us then he was able to board the test. He loaded our luggage and had a smile on his face. That means a lot
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Posted On : 2022-10-04 13:28:54

Posted By : Mmcgraw67
I deliberately chose Viator/Miami Luxury Shuttle based on Facebook cruise groups recommendations. I wanted a private shuttle for my wife and another couple we travel with. My wife has severe asthma and has trouble standing for long periods of time.

We booked through Viator who contracted Miami Luxury Shuttle. I sent 2 messages to Miami Luxury Shuttle prior to our trip explaining that we had requested an 8am pick up so we could get to the Miami cruise port prior to 9am. The responses I received were very vague. Apparently Viator has contracted Miami Luxury Shuttle for its shuttle service. If I knew this prior, I would have booked elsewhere.

On the day of our shuttle (Dec 26), we were waiting outside for our shuttle. At 8:05, no one had arrived so I made a courtesy call to Miami Luxury Shuttle 1-786-624-9482. A woman answered . I asked about our shuttle. She quickly responds that we booked it for 9am not 8am. I asked her to review my messages again - then she rudely says "Oh I see that now, let me check on the driver" She calls back and says he is 10 minutes away. I said Ok. Then 15 minutes later (@ 8:20am), the driver texted me and said he was 15 minutes away. I was not happy. It is now almost 8:30 and he was not arriving until 845am. I called the number for the shuttle again. Several times, someone answered the phone then immediately hung up without saying anything. Finally, the same woman answered the phone. I explained that the driver texted that he was not to arrive for another 15 minutes. She started screaming at me on the phone that the driver had been trying to call me. She said he had called me 15 times . As I was trying to explain to her that he only texted once and never called. She then said " If you want a ride to the cruise port, you better answer his call" I told her that this was very poor customer service and she hung up on me. I have a screenshot of my phone that shows no calls from the driver.

So the driver arrives @ 840am. He didn't talk at all but wasn't rude. As we get on the freeway, we all notice he has no mask on. I was in the front seat and did not even see a mask laying around anywhere. I have a photo of him without a mask driving us to the port. We all wore masks. The email confirmation stated that we have to wear masks and their drivers will wear masks. After riding in the car for about 15 minutes, there was no point asking him to put on a mask. Why hasn't Viator and Miami Luxury Shuttle mandated this policy or is this optional?

When we returned home from our cruise, my wife tested positive for Covid. We have no idea where she caught the virus but certainly based on the actions of our driver, we can not rule out the shuttle as the source of the infection. By the way, my wife had to postpone a serious surgery due to her positive infection.

I called Viator customer service and talked to Will on 1/5/22 and explained my concerns. He stated that he would escalate my complaint and notify Miami Luxury Shuttle. I received an email on 1/7/22 stating that Viator has reached out to Miami Luxury Shuttle and I would have an answer within 7 days.

On 1/19/22, which is 12 days later, I called Viator customer service and stated that I have not heard back from Viator in regards to my complaint. The rep from Viator stated that she would reach out to Miami Luxury Shuttle again and I would receive a response in 7 days. AGAIN, are you serious? I told her that was unacceptable. Miami Luxury Shuttle has terrible reviews and I doubt they will even respond to Viator

On 1/24/22, I received the following email response from Viator.

“ Miami Luxury Shuttles advised that the driver was delayed due to unforeseen traffic circumstances. Additionally they would like to note that their drivers are tested weekly for covid and due to the nature or the virus , everyone that travels is at an increased risk to be exposed to it.”

Basically, Viator and Miami Luxury Shuttles are stating that regardless of their printed policy on their website, as long they test their drivers weekly – they don’t have to wear a mask. We were all tested 2 days before our trip, yet we wore a mask for our protection and the driver’s.
Too many false claims and zero accountability from Viator and Miami Luxury Shuttles. We will not use them again!
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Posted On : 2022-02-03 13:55:08