Universal Orlando Park-to-Park PROMO Tickets - USA / Canada Residents

Posted By : angelmP1762BS
Worst experience ever! I was discriminated, and my human rights were violated by Universal Orlando.

Universal Orlando violated my rights and discriminated against me. Universal Orlando also violates the ADA Federal law. I’m a Professional person with more than 25 years working after I graduated from college, and the Universal Orlando security personal tread me like a criminal for no reasons. I’m also a US military veteran with disabilities, and I have a service dog duly registered. On Saturday May 4, 2025 around 8:15pm, the Universal Orlando security personal did not allow me to access the city walk area for a dinner I planned with my family, and they banned me to access the park for a year period because I was trying to access the city walk with my service dog. They never allowed me to pass through the control point area with or without my service dog. I was explaining to the security personnel that I’m not doing anything wrong. The Security personnel didn’t want me to access with my service dog, and also said, if I try to access the park, I will be arrested for trespassing. They were very rude, and called the police to having me arrested. At the end, the Police Officers kicked me out from the area, and they sent one of the Universal Orlando security personnel to escort me until I got to the Hard Rock Hotel. Literally, Universal Orlando ruined my vacation period as I paid to stay for 1 night (two rooms) at the Hard Rock Hotel for my son’s Birthday. They also ruined the moment to spend with my family during my son’s birthday. As a result of this situation, they also restricted access to my son to enter the park on Sunday May 5, 2024, and my son wasted his time in a customer service line for more than an hour to have the annual pass restored. I do not understand, because, he wasn’t with me at the time this situation happened, and he did not have anything to do with this incident. As a result of this horrible event, I’m feeling anxious, can’t sleep, depressed, and with suicidal thoughts because my family is very sad for everything happened that night.

Every year my family and I spent around $10,000 just in Universal Orlando hotels, parks, annual pass, events, food, and gifts. We had never experience a bad situation like the discrimination happened during our last visit at Universal Orlando. I will respectfully ask if Universal Orlando customer complaints department can do anything to take an action to resolve this situation. I’m requesting to talk with the complaints manager to fix this issue. Me and my family are very disappointed, however, as a professionals, we are available to discuss this issue with the Universal Orlando Management leadership team to find a resolution and move forward without any escalation.

Regards,
Rating :
Posted On : 2024-05-10 13:10:27

Posted By : NicolasD4347
Amazing,
We took the entrances to both parks with the train between the two.
From the beginning to the end of the day, I was amazed at each attraction.
Everything is incredible.
The queues are well organized, the restaurants are good, I even found apples ;)
We didn't take a skip-the-line ticket, but the park was not crowded. On the app you can see queues by attraction.

A great success
Rating :
Posted On : 2024-04-11 23:21:55

Posted By : rolandor407
It’s was amazing day but like always lots of people because the Mardi Gras but was a lots fun if you have the chance get a fast pass it will help you the long lines
Rating :
Posted On : 2024-03-04 16:49:59

Posted By : Dreamer01263222468
Wizarding World was pretty cool. But the lines and malfunctions were very annoying. My kids couldn’t wait to use the overpriced, interactive wands, but getting them to work was just silly. They stood in line behind other kids who also couldn’t get theirs to work. I talked with other parents who were angry with the wand purchase. I have to say the Ollivander experience was cool (the worker who portrayed Ollivander was awesome). The 3D rides are decent but gets repetitive when almost every ride is similar. Wanted to do Hagrids Motorbike but standing in line for over 2 hours is insane, especially when the ride malfunctions and 2 hours turns to 3. Express pass is way overpriced. Thankfully my kids said they had fun, but that was most likely from me pushing their stroller like a madman through crowds of miserable people.
Rating :
Posted On : 2024-02-29 21:40:40

Posted By : erin7791
Just returned from our trip. Not out first time there but probably our last. We bought a three park two day ticket which came with two days free. Turns out the waterpark was closed the whole time we were there so it was a waste! I know now why they are giving away free days and doing prom tickets and that’s because you have to wait hours and hours for rides that just break down. The kicker is that after you wait hours for Jurassic park for example they post a delay make a notification that it will be an extended delay and when you finally have lost all hope and get off the line they don’t even give you a ticket to come back through express. You pay hundreds of dollars for families to waste time on lines and just be disappointed. We had a similar experience on transformers where we waited almost an hour on the line, sat in the seats for the ride and they had us get off because of technical issues and extended delays. On that ride they gave us a paper receipt to use at another attraction. For Hagrids it’s just awful. You are forced to wait almost three hours in a line with no benches or bathroom breaks and just when you think you are close to the end they let massive amounts of people in some secret back door (even though there’s is no express pass available for this ride) and your wait time is extended further. There is another secret line of extra people added to the que after that as well. The Harry Potter area is just so so so crowded it’s unpleasant and hard to appreciate. Yes resort guests get early access and guess what? There are a ton of resort guests with early access with the same idea. They are all about shoving as many people in the parks as possible and don’t care if your standing in lines for hours. I had to voice my concerns with guest services about all of these frustrations and they did their best to make it up to us. It shouldn’t have to be like that if they just delivered a pleasant park experience in the first place.
Rating :
Posted On : 2024-02-22 22:00:11

Posted By : xtobalm
We went as a family in January, in the week of the 21st, with park to park tickets, we toured and climbed the entire park in a single day (we even crossed to the other park hehe), we were amazed since all the reviews we had seen They said that you had to go at least 2 days, but one day was enough for us to tour and ride all the attractions in the park (including the children's one), the best of all is the child swap that we actually used, to be able to enjoy the attractions. games in which we felt that the children would not be able to get on and be able to change with the one who is left taking care of the child, nothing to say, amazed at this theme park, it is all as we see on television or cinema, its attractions and simulators are from another planet, its roller coasters are of another level, I almost died on the hulk, what I do recommend travelers is to arrive early when the park opens to be able to make the most of the day, bring plenty of water and sunscreen, since at least on the days When I went it was 26 degrees, and it was quite noticeable, comfortable clothes since you will be walking very hard but it is a unique experience that is why I highly recommend going to Universal, believe me you are going to love it. (Remember that almost all of Universal's attractions cannot record or take photos)
Rating :
Posted On : 2024-01-29 10:18:55

Posted By : H24OXgeorges
Had an amazing time! Universal is sooo much more fun than Disney. The empolyees were friendly and pleasant. (not so at WDW) Harry Potter section is wonderful, and the attention to details follow the movies very closely. We stayed at Lowes Royal Pacific and recieved free Express Passes for our length of stay. Cannot say it enough..."I will never go back to WDW, Universal is the best"!
Rating :
Posted On : 2023-12-12 16:59:53

Posted By : Amanda_J
Great deal on Universal tickets with the added benefit of paying in CDN dollars. Easy and fast printing of tickets from Universal desk in partner hotel. No issues.
Rating :
Posted On : 2023-12-12 10:36:16

Posted By : mayabO5730SL
The rides were incredible(even tho the long wait) some of my personal favorites:
-Velocicoaster
- Harry Potter Land(the butter beer was so good!!)
Overall a great experience, definitely recommend.
Rating :
Posted On : 2023-12-11 16:08:34

Posted By : 671amberw
The three broomsticks inside the wizarding world of Harry Porter was not a good experience. The cashier taking our orders continued to put his fingers in his mouth and bite his nails. It was continuous. Not sanitary at all! He even went to the kitchen and helped with drink preparation. Also, the fruit was not ripe and the bread was very hard and not warmed up for the continental breakfast. Did I want to waste time waiting on a manager so I can tell them about this on my vacation? No. Vacation time is very precious especially at this park with the lines, etc. Just so you know they charge $17.00 each for the breakfast prepared this way. That’s over $70 for a family of 4. There should be better sanitation and better food. The people putting our food and drinks on the trays did not have hair nets. The chefs in the back did have hair coverings, however, anyone handling food needs have proper sanitation guidelines and no one should have their fingers constantly in their mouth. Overall customer service was lacking. I understand the workers deal with a lot of rude and foreign people and some of the employees may be foreign, but a smile and verbal instruction as well as pointing would be considerate to give paying customers. I saw employees get asked where to get something and the employee just pointed. Also why are there not places to get water for free. I understand the corporations need more of our money by charging $7 for a bottle of water. However, dehydration is real and water stations should be included for them to refill bottles they bring. We are annual pass holders and we have seen a digression in the customer service and sanitation in the parks. Hand sanitizer pumps not refilled , some even Torn off the wall, like in the train station. They need more visits from corporate and sanitation to see what’s going on and fix it.
Rating :
Posted On : 2023-11-29 16:36:58