Shared Arrival Transfer London Airport to Hotel Accommodation

Posted By : Rich
Dermot our driver was awesome and very helpful. he went out of his way to make sure we knew where to go to meet him and managed to pack our luggage in and get us to our hotel. I will definitely use this service again
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Posted On : 2023-12-17 12:18:36

Posted By : GraceMarie_F
The driver arrived late at 1:20 pm in London near Boots. I called at 1:05 that we didn't see our driver holding a sign. There was a sitting area in front of Boot's and I said I have red hair and would sit. No sign, the driver said "I am taking a chance, are you Grace Marie". He was well dressed. What wasn't acceptable was 3x we got off elevator into parking garage. He could not find the car. He then went by himself to next level and we went 4th trip to car. He was pleasant, but not worth what we paid over $125 plus tip. I would like to request half compensation back for London trip. We get near hotel and he asks "Can I go down this way?" implying to get in front of hotel. He was catering way as we saw other taxis pull up today. We walked a short distance to entrance to hotel. He needs more training. Again pleasant driver. We. hope our Paris trip is better as we are 65 Seniors. It is very cold in London 30°F and windy and this was so inconvenient after flying 2 planes over 13 hours. TY.
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Posted On : 2023-11-26 08:43:50

Posted By : Jennifer_H
Pedro, was a great driver. He made contact and accommodated a full load of passengers and their bags.
Very happy with the trip.
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Posted On : 2023-10-24 12:58:59

Posted By : Christopher_G
The driver was right at the exit gate to meet us and he was able to adjust the route as needed to get us to the hotel as quickly as possible. Great service
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Posted On : 2023-10-17 03:36:09

Posted By : Kimberly_A
Driver was excellent and very knowledgeable and personable! We were delayed in customs and he waited patiently for us
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Posted On : 2023-10-15 04:10:31

Posted By : Rose_N
Our plane landed at Heathrow International, and I expected our driver to be right outside the baggage claim area. We saw lots of drivers with Name cards stand right outside the baggage claim, but not our driver, we kept walking around trying see the name cards. I finally called the phone number on my emailed ticket but no one answered. Our group was starting to panic so I was going to call for a taxi, when we saw a man with a sign standing way back by the stores so we walked over to see the name card and it was our driver. He was a really nice driver but why wouldn’t he stand near the other drivers so we could see him right away. I will be hesitant to book a driver from Viator in any future trips because of this issue.
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Posted On : 2023-10-13 12:40:54

Posted By : Monique_M
So disappointed in the service received by this company- no one was there to greet us but when I called the rep couldn’t help, couldn’t find my booking number. I was disconnected twice and it was so frustrating .
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Posted On : 2023-10-13 05:05:38

Posted By : Jennifer_V
Driver was timely and professional - I would definitely recommend his services to anyone who does not what to take the train to central London.
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Posted On : 2023-10-12 12:18:50

Posted By : Anthony_G
The ride from Terminal 3 took about 90 minutes to get to Covent Garden. British drivers are very polite about drivers changing lanes in small spaces. No issues on the ride. The area in the airport is a little crowded so it took some looking to find our driver. Driver was nice enough, not very talkative. We were taken to the hotel doorstep and he helped with the bags.
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Posted On : 2023-10-10 04:35:32

Posted By : Chastity_B
Great service! The driver was very patient while our entries group arrived. Will definitely use again!
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Posted On : 2023-10-09 05:27:42