Experience the awakening of the Empire State Building and New York City. An unforgettable treat, this sunrise experience is a must see for any visitor to New York City.
Posted By : T1777BJstevenb
Be wary of booking tickets online for The Empire State Building. Whilst you would imagine booking online on the official website would be safe and hassle free this was not my experience. My credit card was double charged and the hoops I am still having to jump through to be refunded are ridiculous.
After completing an online form that had “Double Charges” as a drop-down option, suggesting it may not be a rare occurrence, I sent them all the details they would require to speedily deal with the situation.
Days later I receive a reply asking for the same information that I had already submitted. After sending the information again, no reply. Another email to chase up the matter, no reply.
On the day of my visit I spoke to someone in charge at the building by the name of Angelo who confirmed I had been waiting far too long for the refund. He asked me to submit the claim form again and to quote his name so that he could get involved.
3 days later a terse reply telling me “this process can take sometime.” I replied asking why it would take over 2 weeks to process a simple refund and why Angelo himself had confirmed it was taking too long if that was the case, also requesting a timescale of when the situation would be resolved. Days later, no reply.
I am being left with no option but to contact my credit card company to initiate an investigation and the entire situation has completely ruined what is advertised as a once in a lifetime experience. At least the view was good I guess, but I’d advise buying tickets in person so any issue can be resolved immediately.
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Posted On : 2024-02-28 17:08:59 
Posted By : MRSTwedd123
The favourite of our recent trip to New York. Easy entry with the security check passing smoothly. Pleasant and helpful staff on every floor. If you go make sure you go right to the top. On a sunny, cold day the views were amazing.
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Posted On : 2024-02-23 08:54:37
Posted By : Jorge R
The check in process was very simple. The staff in the building were very nice and the code that came with this tour made it a little easier to deal with the early wake up time.
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Posted On : 2023-12-25 05:33:40
Posted By : RussS193
This is simply iconic. Even though the weather wasn’t great we still saw the incredible Manhattan skyline lights and the dawn light spread across the city. You’re at the top of one of the most incredible art deco buildings ever built, what’s not to like? Do it!
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Posted On : 2023-09-24 14:01:17
Posted By : ImM_ImT
Very well-maintained place. Nice tour, and an excellent view from the top. Was a bit crowded on the top. No need for an express pass if going there in the morning. Queues weren't very long and were moving swiftly.
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Posted On : 2023-08-07 09:26:19
Posted By : R9071VNmartinb
Good experience and worth a visit for the views of New York City skyline. We done day time which was nice im sure night time be nicer but busier.
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Posted On : 2023-08-04 18:04:51
Posted By : 401jamt
A private experience worth every penny. We booked the first sunrise of the 2023 season and it didn’t disappoint. Beside the wonderful experience of viewing the sunrise over the city from the observation deck we got to enjoy the relative privacy of being one of only 100 in the building at this time. The staff were incredible and enthusiastic to share their knowledge and experience within the building.
The Starbucks coffee and pastry is a nice touch that early in the morning. The almost overlooked, but thoroughly enjoyed portion of the experience was being able to walk through the museum with relative privacy. Overall, I highly recommend this option between May and October if you’re traveling to NYC.
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Posted On : 2023-07-01 19:23:16
Posted By : djolabu04
I had a 6 hour stopover at NYC, coming from Nashville heading towards Singapore.
Getting the express pass is a good idea as one will skip the long queues. The view is spectacular and the staff on duty were very helpful - plus had a great sense of humour. The experience will definitely be long remembered! As such, the site visit plus a sneak peek at Times Square was just right for me. Awesomeness!
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Posted On : 2022-12-22 23:27:32
Posted By : HTXgriffD
The Empire State Building tour was amazing at sunset. The views from the 86th floor are incredible, and they really allow you to take in the size of the city. My only complaint is that much of the tour was shoulder-to-shoulder packed, but perhaps that is part of the experience while in New York City.
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Posted On : 2022-12-12 09:35:56
Posted By : punkenciel
It’s totally worth it to go up there but don’t book the sundown times. It’s wasted money, because until you up there, there’s no more sunset to see. You can try the first time in the row but it’s still a tight schedule to get up there.
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Posted On : 2022-10-22 09:30:14
