Get the keys to the city of Paris with a combined ticket for the Louvre Museum and a river cruise. Save time with one handy combo that allows you to say goodbye to the long lines.
Posted By : Donna_M
The Louvre was absolutely wonderful.
I thought i booked skip the line guided tour.
It told us where to meet and group up to 10. No one showed, so we had to go on own as time allocation. I contacted viator who said not a group or guided tour.
So why did i pay so much
Rating :
Posted On : 2024-05-16 14:06:59 
Posted By : Julie_O
Received tickets an hour before time only after contacting booking.com. Thus 2 of our group could not come. I want a refund for these two tickets. Very poor communication and did not honour policy of receiving tickets at the latest 2 hrs prior to time slot. Impossible if staying a distance from the Lourve. Awful
Rating :
Posted On : 2024-05-12 14:11:19
Posted By : Rachel_A
I booked on the day I wanted to visit as the original website was sold out and I was leaving France the next day. I’m glad the time slot on the ticket to the Lourve allowed me to skip the queue and enter immediately.
The Lourve and cruise tickets were sent in separate files. I’m glad the cruise tickets were free timing so you can take your time to walk over to the cruise departure point. Definitely nice to check out the landmarks from the river
Rating :
Posted On : 2024-05-12 06:28:02
Posted By : Q4068TYhannahk
Bought me and a friend tickets to the louvre museum 3 months in advance, got updates all the way up til the day before when they said they were going to send me my tickets through email I never got them. The day of my trip they told me they didn’t have me and my friend a ticket to the louvre after we sat on the phone for over an hour they said there was nothing they could do. I am EXTREMELY DISSATISFIED and will tell all of my friends and family not to use this. Still waiting on my refund.
Rating :
Posted On : 2024-05-06 14:22:58 
Posted By : Nathaniel_K
I would advise those considering this ticket to read other reviews carefully and make up their own mind. Whilst I DID receive my tickets for the louvre, I did so because after reading the experiences of others detailed in 1 star reviews, I called many hours ahead to request they be emailed to me. When the initial email did not work, I called again and had them delivered to another email address. The agents on the phone were more than helpful, but the amount of work to get a ticket that is described as being sent to you seemed unnecessary. It certainly added stress to the experience, where there could have been none. The Louvre ticket is also not “skip the line” as each time slot has its own dictated line at the museum, where you will line up with everyone else.
The cruise aspect of this experience was great, ticket delivered and much easier to navigate.
My suggestion would be to prepare ahead of time and buy your louvre ticket time slot from the museum directly. This may not be doable if you’re trying to get a ticket for the same week or same month of your visit, but it would be the less stressful choice!
Rating :
Posted On : 2024-04-22 06:08:05
Posted By : ian_s
No tickets to Louvre sent by viator , Louvre said this is a common problem
Had to phone agent to get tickets, very stressful
Will be booking directly in future
Rating :
Posted On : 2024-04-13 13:07:00
Posted By : Passport40909538888
A total disaster! They changed the meeting point at last minute without advising. We waited at the Louvre for 1.5 h , nobody came to collect us and after making few phone calls to the hotel and the company they managed to give us instructions for a new meeting point. We ended doing our tour 2 h after the original time. Very dissapointed as we had to cancel our adternoon visits. Poor service and not professional staff at all.
Rating :
Posted On : 2024-04-07 14:36:26
Posted By : Rosana_B
Totally unrecommendable.
I never received valid tickets, lost the entire afternoon trying to resolve the problem, through different channels, and never got to enter the museum.
Support was unhelpful. Unacceptable experience.
The email which was resent over and over by Viator had a link which did not work, in any way, not manually, not with different engine searchers, nothing. The same happened with the app - did not provide access to the tickets.
No valid way to receive real tickets ever arrived. The repeated loop did not allow download of pdfs nor provide a valid link for the purpose.
Communication is impossible, time consuming and ineffective.
Customer support is inexistent.
Can’t even find a way to ask for a refund.
Kindly at least refund the value of the tickets that was paid.
Will remember not to use Viator again.
Rating :
Posted On : 2024-04-02 03:08:24
Posted By : Cord_v
We had one day in Paris and wanted to visit the Louvre, booked more than 24hrs in advance and there was availability of a ticket - I never received the tickets and we were turned away at the front gate without a sight of the museum or the river!!
Additionally, when you call the customer support, you don’t even talk to Viator, just a 3rd party who can see what you see and can’t help with anything.
Won’t be using Viator again
Rating :
Posted On : 2024-03-31 13:27:20
Posted By : Deborah_K
Convenient ticket package the Louvre but ensure you queue up in the right line! Seine cruise tickets have a long expiry date and can be scanned at the terminal without further validation - which is helpful.
Rating :
Posted On : 2024-01-07 17:43:28
