Luxury Tour to Chichen Itza and 2 Cenote - From Cancún and Riviera Maya

Posted By : Geronimo S
Great locations but not luxurious but adequate

All sites were great and highly recommended. They were on time and start early and on time. Our van was small and full but comfortable. They provide breakfast bag which I recommend d bring your own snacks. No bathroom on our van but stop at different locations which has services.

All sites seen were great but recommend change of clothes and consider water sandles.

Bring swim trunks & towel.

The most difficult part is a a lot of time spent on the bus. You leave early 6 am and may return after 9 pm

Bring water & snacks

Lunch was good but drinks including soda or water not included.

Bring ear phone on bus. Sun screen, glasses and water, it's hot! Umbrella may not be a bad idea. Bring peso cash

Highly recommended but be prepared

Enjoy
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Posted On : 2024-03-05 12:12:27

Posted By : Wei_T
It was really a wonderful performance, a great tour guide and driver. I really enjoyed it. Thank you
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Posted On : 2023-10-06 12:44:20

Posted By : Vicki_V
I thoroughly enjoyed this tour. We were picked up from hotel only about 5-10 minutes past the scheduled time. I had someone text me the night before informing us of when they would be picking us up from our hotel. We were picked up in a small van which had some other groups inside. From there they took us to a meeting spot where a lot of other small vans were dropping people off at. At the meeting spot they checked us in and got us onto a big tour bus. Once on the road they gave us a small paper bag with an apple, sandwich, and some cookies. The ride to Chichen Itza took about 3 hours. We first got off at the Cenote Il Kil and were given an hour to swim before having to board back on the bus. After Il Kil, we made our way to Chichen Itza close by. They had different tour guides based on the languages we spoke, and we enjoyed our English tour guide- he was very friendly and had a great sense of humor. It was very hot when we went, and there's barely any shade so I recommend bringing an umbrella and water. After giving us a tour for about 30 minutes, they gave us free time to explore the grounds. After Chichen Itza we went to our buffet lunch which happened to be at Cenote Suytun. Drinks are not apart of the buffet, but available to be purchased. The food served was decent. Cenote Suytun is completely underground and a lot more busy. There's a long line to take a photo at the famous photo spot. Personally, I enjoyed the Cenote Il Kil more. After getting back on the bus we made our way back. The day started around 6:30AM for me and we got back to our hotel around 7pm. I enjoyed the tour overall and would do another tour with this company.
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Posted On : 2023-01-12 23:32:11

Posted By : michaelsmithc
Overall a really great tour option. My Wife and I enjoyed each of the stops immensely. Ik Kil, Chichen Itza, Suytun, and a very short stop at Valladolid were all worth the extremely long day. We started by being picked up at 0700 by a smaller van and stopped at two other hotels on the way down to Playa Del Carmen. Once there we hopped on the bus around 0815 (ish) and were on the way with the full group by 0830. The bus already had many of the other guests onboard so seating was already limited. I'm what most would consider "very" tall and my wife is a normal height. This is my only major complaint and PSA for any other tall folks out there. You don't fit on this tour's busses. Sitting up straight with my rear end tucked all the way in the back of my seat my thigh and knees needed about 3-4 more Inches to even get my legs behind the seat in front of me. So there I sat being told that the front seats were reserved for the guides and I had to sit with negative leg room literally forced to stick my legs out in the aisle to even go on the tour. Fortunately we were able to swap for the back 3 seats and endure being next to the bathroom (bleh) but at least in the rear seat I didn't have one in front of me only the aisle and bathroom door. You will spend approximately 7 hours on this bus. You get 1-2 hours at each stop which goes pretty fast but it is sufficient as long as you are paying attention. Yes, it is very annoying when other guests don't and the entire tour is waiting on the stragglers. The "breakfast" is a joke eat before you go and/or bring snacks/meals with you. The buffet lunch was fairly late in the day like 1400 and was decent (the chicken fajitas were the best) the cervezas are 3-4 USD there if you want anymore than the one you get on the bus and the mini shot of tequila later. We also grabbed a drink from the cenote shop on the way back to the bus to make the time go a bit faster on the way back to Playa. I have no idea why folks bring small children to a tour like this but yea we all know the jokes about small children on planes...well on the bus is no better. We couldn't wait to get back to the peace and quiet of our adults only resort ;)
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Posted On : 2022-12-25 18:07:23

Posted By : Stephanie_G
We enjoyed the overall experience but there were a few things that made things uncomfortable. 1. Our ride was 30mins late. 2. Since our ride was late we had to sit in the very back of the bus which would not be bad but the seats smashed in. Way closer than the rest. It's the only area in which we had to share with someone else. The lady in front of us refused to put her seat up which made it impossible to put tue food try down or move in and out the seats. and we had to move every time someone had to go to the bathroom. Noone should have to sit in that row. Some directions were alittle confusing when you go out to a location. You see a lot but very rushed.
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Posted On : 2022-10-04 10:24:51

Posted By : James_N
I was very excited about joining this tour. We had some difficulties originally communicating with this operator. Our tour was on a Wednesday, but because we were out all day on a different tour on Tuesday, I tried to get insight on the pick up time on Tuesday. Out tickets said 7am, so that’s what I went with. When they arrived at 6:05am, we were caught off guard, so they offer to reschedule until the next day at no cost. That part was good.

We woke up super early (5am) because we didn’t want to be late, and got on the van and paid our $30 preservation tax up front. The operators aren’t really good at arranging pick ups, because they went north from our hotel to get a small family, and then came back south again passing our hotel to pick up others. We could have been picked up at 7am the previous day like we expected without any issues, but they don’t seem to understand that they would drive south again to pass our hotel.

Here is where the problems began. My girlfriend got really sick during the 2 plus hours of pick up time. We had to leave the tour and exit out. We had to pay a taxi to return to the hotel. All those things are understandable. We had to leave the tour, we had to find a way to get back to the hotel. We were lucky we were only 25 minutes from our hotel even though we were already in the van for 2 plus hours.

So after we visit the doctor and return to the hotel, we remembered we didn’t get our preservation tax back. It’s a small amount, $30 for the two of us, but the reason they gave us for not returning it was lame. They told us they wouldn’t refund it because we had already rescheduled once. What does a tax for preservation have anything to do with our rescheduling? That tax should either go to the site to actually preserve it or to the agency that manages the site. Since we didn’t go to the site, we shouldn’t need to pay for its preservation. We originally asked if we were to book again, if they would just consider the fee paid since we “technically” already paid them. After they said we would need to pay again, we were done with this tour company. I think any tour company would have considered that “preservation tax” paid since we did pay it and didn’t go on the site.

After 30 minutes of back and forth, they finally agreed to the $30 being a credit, but to be honest, we didn’t like the interaction with this company and won’t be recommending or using them again. It’s really too bad because we liked the itinerary of this tour. Suytun was really on our bucket list. Most of the tours to chichen itza doesn’t include Suytun, offering only Ik Kil only.

I just wish I could have left a great review of this tour but instead I have to leave a bad one.
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Posted On : 2022-09-08 18:58:32

Posted By : 626eilaa
This was a great tour, my friend and I both had a great time. It was well organized and we enjoyed all the stops were great. It was a long day as is (about 12 hours) but I did wish we had more time in the cenotes - between having to change into our bathing suits, swimming, taking photos/videos and having to change again we found that often we only had about 30 mins of actual swimming and would have loved a bit more. The buffet food was not the greatest but it did not ruin the experience, just wish it had been better. Other than that we had a great time and would highly recommend this tour!
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Posted On : 2022-09-07 19:30:24

Posted By : Joe_B
First all trip was such great experience, both guys Gil, Dorian made trip wonderful and great help us get through our adventures with Whale Shake, I would recommend these two than other ones. 🦈
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Posted On : 2022-09-06 02:35:23

Posted By : Molly_L
I wouldn’t say this is Luxury, in fact far from it!! Where do I begin?…. To start they were an hour & 1/2 late picking us up and getting their act together… they didn't know who went on what bus, who was on what tour… JOKE…. 2nd I have never been more rushed on a tour in my life. Every stop we were threatened that if we were not on the bus by (X) time they would leave us and have to find our own ride to next location & how important it was we were on time, coming from the people that were a 1 1/2 late picking us up… LOL…. There were 4 stops total and we literally…. Literally had to run to the activity have maybe 15 minutes to enjoy the activity and run back… no time whatsoever to enjoy…. Lastly guide named “BALAM”… thee rudest person ive ever met on any Viator tour ive been on… this guy stated he was an English professor, HEY BALAM I wouldnt quit your day job hunty, because im not one of your students you can talk down to!! Im a grown a** women not your student!!! … the word LUXERY needs to be eliminated from this tour headliner!!!!
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Posted On : 2022-08-16 22:54:47

Posted By : Dharm_P
The tour guide was awful. He spent most of the time speaking in Spanish with a few English words mixed in. The scheduled activities were switched around and combining that with the little English it was very confusing. At the second cenotes the guide disappeared entirely and we were left with the driver and another guide who spoke no English at all. We had to speak go a tour guide from another bus to get information. The tour guide at chichén itza was amazing and very insightful. The small group of English speakers were very grateful to finay be able to understand what was going on.
The sites were beautiful and amazing to visit but the tour guide ruined the experience. Every other tour we had been on has a veery gold Spanish and English section of explanations and made everyone feel comfortable.
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Posted On : 2022-08-11 10:18:44