While heightened hygienic measures and social distancing are implemented throughout the lounge, in-lounge dining can be safe and seamless as never before. With the state-of-the-art Smart Order, the contactless food ordering service, you can self-order main dishes from the app menu by scanning a QR code right at the chosen seat, without walking around for food pickup and avoid queuing or waiting at the food counter. Sit back and relax, without leaving your seat or luggage unattended, and have our servers deliver your ordered dishes directly to your seat in a timely manner.
Don't forget to try our signature Hong Kong-style fish ball noodle soup and use your Smart Traveller app to redeem our signature premium XO sauce.
Posted By : Fiona_C
With an 8 hour layover in Hong Kong, we booked a 6 hour stint in the lounge. We used the showers and enjoyed the food, which was constantly changing as the time went along. The lounge was popular and well patronised.
The only disappointment was there was nowhere to catch some quiet time to rest between flights.
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Posted On : 2024-05-30 03:25:51 
Posted By : AZCY
Super long queue of 20+ people towards the midnight. There is one staff at the entrance checking in passengers. I cannot tell what was his origin. He is slow and easily distracted. It takes 5 minutes to process one passenger. And upon entering I realized the place was FULL. People standing and waiting for others to leave in order to secure a seat.
I will not transit in Hongkong in future because of this poor lounge.
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Posted On : 2024-05-19 13:08:46 
Posted By : Vance_S
Entirely dependent on when you get there. I had a 6 hour pass so I saw the good and bad. As soon as I got there it was packed, nowhere to sit, no privacy at all, and barely any food/drink. After an hour two it thinned and was able to actually relax a bit. The complimentary shower was definitely the highlight but would have been fine without. Had to ask for an adapter since there was nowhere to put USB-C, which is everywhere in the free, main waiting areas of airport. More needs to be included for this to be worth it and even make sense.
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Posted On : 2024-05-17 16:40:38
Posted By : 361parmar
The ladies the bar were discriminating, when asked for an alcoholic drink they said have coffee, tea and juice, no drinks for you. I didn’t even have one alcoholic beverage that day, then they laughed. RUDE AND ABSURD!
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Posted On : 2024-05-10 06:59:40
Posted By : Des_K
The bartender didnt know how to pour beer,there was raw chicken served.
Really poor service absolute rubbish
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Posted On : 2024-04-23 21:31:04
Posted By : Malcolm_S
We had a fantastic day. Les is an amazing guide - professional, friendly, knowledgeable and very helpful.
Being only a medium size group of approximately 24 made it fun & relaxed.
The Blue Mountains are incredible. Sydney Zoo was lovely and Scenic World is amazing. Highly recommended.
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Posted On : 2024-03-23 16:31:10
Posted By : gordonsha
Never been able to get into this lounge. Always a crowd waiting to get in.
They use Gulu app for queuing. Perhaps you can check for the wait time before walking over.
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Posted On : 2024-03-19 19:21:42
Posted By : VeraEgan
Having to leave our cruise ship early and taken to the airport by 15:30 for a 23:00 flight we booked a 6hr stay. Please be aware if travelling with British Airways they don't open check-in until 3hrs prior to flight! Therefore we didn't have long to enjoy the lounge (not Viators fault). The short time we had was most welcome and very enjoyable.
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Posted On : 2024-03-16 11:30:18
Posted By : savitaa2024
I would like to commend on your staff Josephine for being so patient with me just now. When I approached the staff with my issues on checking in and I was already so confused as it was my first time to have this issue to access the lounge. The counter staff referred me to her manager for assisting me. I was having issues to access my own account for priority pass and my card was not with me. Josephine on her own way calmed me down and was so gentle. Patiently explained to me and help me to access my account. That is what a Manager should be! Hospitality is in her blood I can say and attest to that. I saw how she took care of other passengers too. I hope all lounges of priority pass is compassionate and dedicated as her.
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Posted On : 2024-03-11 03:02:29
Posted By : jonmJ5630GE
Utter waste of money. The main food courts are quieter and offer better food. For $200 AUD I thought we'd get a quiet relaxing comfy seat with a healthy choice but I was wrong!
Food was a stir fry, some potatoes and some spring rolls. The coffee was rank, the soda machine out of order and there were 2 selections of cereal. No fruit, no pastries or cakes, no sandwiches or wraps. The showers are located in a different section and you have to book. Wait time was 75mins
There was free wifi, but that is freely available in the whole airport anyways
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Posted On : 2024-02-23 09:18:23
