Half Day Dubai City Tour

Posted By : luissX5005AI
Late pick-up from our hotel. Driver did not speak English and on a bad mood. City tour does not take to Atlantis Hotel. On the way back, they droped us at Dumai Mall, without transfer to The hotels. Not recomended!
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Posted On : 2023-05-14 18:46:36

Posted By : Senthilnayagam_K
I booked the tour just the prior evening.. Sowmiya, the agency representative was helpful in getting this confirmed at short notice. The guide, Rehman, came on time and took us around in a private tour explaining that the group tour was overbooked. He was informative and knew his way around the place to get there quickly. Recommended for anyone with limited time to have a quick view of popular landmarks.
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Posted On : 2022-10-26 05:58:43

Posted By : conrado_s
Not a great tour agency representative.
But Great Tour and Great Tour Guide.

The tour agency representative ( I believe her name is Sowmya) was poor in communication and I had a bad experience (read more below).

However the tour was excellent and my tour guide Rahman is great and friendly and compensated for the terrible experience the tour agency representative did.

BAD EXPERIENCE (see good experience below):
The tour agency representative was very poor on communicating on WhatsApp.
The day before the tour I texted at 9am and asked for what time is the pick up.
She told me she will let me know.
AT 4:48pm I had to text her again since she never texted me back.
At 5:15pm she said pick up time is 8am to 9am.

The day of the tour I was at the lobby at 7:50am.
At 9:04 am, they have not picked me up yet so I contacted the representative.   She never responded to my text or my phone call.   She really avoided me, since she know she messed up.
At 9:42 am, I tried to reach her again, she finally responded  via text and gave me a lie.  
She still wont accept my phone call.
My hotel called he up and she answered.  She was avoiding my phone number that is the reason she didnt answer.
She said that the tour was waiting for me for 30 mins outside  the hotel.
I told her that is a COMPLETE LIE, since i have been in the lobby at 7:40am and if the tour was waiting for me for 30 mins out the hotel (which is not true), they would have gone inside the lobby and ask around people sitting in the lobby.  Also they will ask the hotel to call my room.    
Also i was sitting since 7:50am  in the lobby where it faces the front of the hotel and it has a glass.  So I can see if the tour guide was waiting outside.  But all she was telling me are all excuses and lie.
Then she told me “what I want to do because it was my fault I missed the tour”.
I told her “Dont give me excuse because all what you are saying is a lie since I have been waiting in the lobby for 2 hours”.

Later on she called me and she said she arranged a private tour for me with 2 other people for 11:30am.
When I was at that private tour, I found out that the other 2 people I was with, they were also not picked up and they have been waiting for 2 hours also in their lobby.   But they were given a different excuse.   They were not happy too.
That is when we found out that, our theory was right, the tour agency messed up and screwed us up and forgot to book our tour.   So she wasted our time by having us wait for 2 hours in the lobby of the hotel.

GOOD EXPERIENCE:
Rahman knew that the agency representative had messed up the experience and he went above and beyond to accommodate and make our tour great.   He is the best. He picked us up on time (11:30am), actually he was even early.
He is friendly and knowledgeable.   He was accommodating of our concern.  He was on time.   He drove us all over Dubai and followed our itinerary and he made sure that even though we started late, that everything in our itinerary has been fulfilled.   He is an asset to the Tour Agency.   He compensated for the mistake that was done by the Tour representative.     Because of his Great service I WOULD RECOMMEND RAHMAN AS A TOUR GUIDE/DRIVER and i would recommend his company ( but not the representative he gave us a terrible experience).
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Posted On : 2022-10-16 12:06:21

Posted By : Deonna_S
This tour was disappointing because we drove by really nice places, but could not walk around, we only stopped to shop in a place owned by people they knew. You spend the majority of the time on the bus and really can’t experience the souqs.
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Posted On : 2022-10-12 03:16:18

Posted By : Dua469
I booked a private Dubai city Tour with Noor Al Hayat Tourism, we were picked up on time from our Hotel in Barsha Hights. It was a perfect shiny day in Dubai. Our Tour Guide was a super nice guy he explained everything in the car and at the places. Over all it was a nice experience and my favourite part of the city was old Dubai and Abra ride, thousands thanks to our Guide Rehman
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Posted On : 2020-03-15 05:20:08

Posted By : attaurrehmank2020
It was a great experience with this company,our tour guide Rehman was a great guy, he treated us like VIPs, we visited both new Dubai and old, we witnessed awesome infrastructue,rich culture and food was simply amazing.
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Posted On : 2020-02-24 02:51:47

Posted By : Y8117LFmalika
We would like to thank very much the Noor Al hayat Tourism and our wonderful guide Jaan for an amazing tour in Dubai. Mr. Jaan was always talking about places we passed and which we visited. Super service. Our super guide adjusted the time of the visit to our needs, no one rushed us like in other offices. thank you Jaan😄
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Posted On : 2020-02-02 05:38:26

Posted By : MarshalKonzvo
Thoroughly enjoyed our tour and Raheem who was our guide was brilliant. Was very knowledgable and patient and would highly recommend. Looking forward to Abu Dhabi tour with him again tomorrow 👍👍🙏🏼🙏🏼🔥🔥
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Posted On : 2020-01-24 10:40:58

Posted By : Vivfrager
Rehman was an awesome guide. He was patient with us & paid attention to what was important to us. He made this a very fun & memorable experience for us.
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Posted On : 2019-12-25 14:31:37

Posted By : Vish6988
Everything about the trip was fantastic. The trip was well organized and covered most of the iconic landmarks in the city. The expertise of Mr.Muhazin really elevated the trip experience to a fabulous one.Overall a great experience and will definitely recommend the agency.
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Posted On : 2019-12-22 03:32:23