Fabuleux Guided Tour Through the Louvre Museum with Reserved Access

Posted By : Mauricio_S
Terrible experience. Got my money robbed. Scheduled Tour for Louvre 10 am. But the Ticket retrieval place (was walking distance though) but opened later than 10 am... Tour Guide would not accept me as I arrived late....late because they opened counter late. Put a claim to try to refund or reuse on a later hour/day and this is waht I got:

Unfortunately, at this time we are unable to offer a refund.

We apologize that you were not able to fulfill your travel plans, and hope that we may be of service to you in your future travels.
Regards,
Danica Shane
Viator Customer Service
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Posted On : 2024-05-15 14:41:51

Posted By : Henry_L
Out was extremely knowledgeable about every aspect of the museum. She was very friendly and made it an excellent experience.
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Posted On : 2024-05-13 11:56:36

Posted By : Molly_M
Camille was amazing as our tour guide of the Louvre! She was very knowledgeable and her passion for art history made for an entertaining visit. We loved it! Highly recommend.
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Posted On : 2024-05-09 13:27:56

Posted By : Shelly_B
Our experience was lovely and our enthusiastic, and so knowledgeable guide was wonderful ! She went above and beyond to take care of us. She spent the perfect amount of time with us and then we were free to wander.
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Posted On : 2024-05-06 03:26:03

Posted By : SharonBecky_p
The guide did not show and did not respond when I messaged the guide OR when Viator called and messaged the guide.
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Posted On : 2024-04-26 14:05:51

Posted By : JULIA_T
Never got my tickets. Was not able to contact the guide. Tried calling Viator customer service but no answer. So we did NOT see the museum. Will never recommend this Service to friends.
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Posted On : 2024-03-31 13:27:19

Posted By : Jacob_S
What a waste of time, money, and energy. The only reason our family signed up for this was to get fast-tracked through the Louvre. Otherwise we would have been in line for hours for each popular exhibit, which wasn’t an option.
Well…Our guide never showed up even though we met at the designated site 30 minutes early. Attempted to contact the tour operator directly through the info provided. No response. Reached out to Viator customer service, and after 20 min of holding and waiting, discovered that the tour guide never “approved” the tour (whatever that means), therefore the tour would not be happening. This was puzzling since I received multiple email confirmations of the tour and was charged for it.
Viator apologized for their error and offered to refund me, but unfortunately this was our last day in Paris (and there weren’t any later tours available) so we were unable to see the Louvre.
I’ve booked dozens of tours and excursions through Viator over the years and have never had this happen. This is 100% on them. Beyond disappointed.
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Posted On : 2024-03-29 04:31:50

Posted By : Monique_B
Our guide was so knowledgeable about the history and complexities of the pieces in the collections. She added so much to our experience. I also can't stress enough how beneficial booking a tour with "skip the line" was on our trip to Paris.
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Posted On : 2023-12-30 04:05:45

Posted By : Lorenzo_R
Good tour in Louvre. Excellent guide. Wonderful Gioconda. Too crowded in Christmas time. Queue skipped as promised
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Posted On : 2023-12-28 03:27:29

Posted By : JenniferWaterston
Victoria is very knowledgeable and very friendly. We were able to skip the lines and she guided us through the entire museum. We learned much of the history of the Louvre that we would not have know about otherwise. So grateful that we had such an amazing tour guide!
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Posted On : 2023-09-03 15:48:11