Being the only Sea Scooter Snorkel Tour At Turtle Town on Maui, we do it right! Using these machines adds an entirely new aspect to your average snorkeling experience. We get to explore more of the reef, move faster with less effort, and keep up with sea turtles as we effortlessly snorkel alongside marine life. Our professional guides will show you the best parts of the reef, be there each step of the way, and provide a small group, hands on experience for you. We pride ourselves on offering the best customer experience in small groups away from large crowds.
Posted By : Maria_K
Disappointing customer service. We booked 6 people for this trip specifically for the e-scooter portion. Otherwise, it’s very easy to rent or bring your own snorkel equipment and find great places to snorkel. When we got there, only 2 of the e-scooters were working (and one of them broke during our tour). The guide told us “well they were supposed to call you last night to tell you but I guess they didn’t.”
The snorkeling experience itself went fine, but the price is certainly not worth it without the e-scooters, and they didn’t even have the courtesy of telling us ahead of time that the scooters weren’t functional. The guide actually told us that they were considering getting rid of the scooters all together because of how problematic they were. Yet they were happy to take our money (>$800).
Afterwards, I reached out to the manager to get a partial refund. There was some phone tag and several texts that were not responded to. After 3 months, I had contacted Viator twice and was only given an insignificant refund.
Overall, incredibly disappointing. There are many great snorkel locations that you can either guide yourself or find another company that is more reliable and customer-considerate. I do not recommend this tour.
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Posted On : 2024-04-30 22:22:30 
Posted By : Jill_J
Shelby was very knowledgeable and helpful. I learned how to use the scooter to dive down while snorkeling. The scooter was a lot of fun.
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Posted On : 2024-04-17 18:03:12
Posted By : NorthStar14803986137
It was a great experience for teens and for us as parents too. We can highly recomended!!! E-scooter is easy to ride. It was cool!
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Posted On : 2024-02-22 16:34:44 
Posted By : Katherine_P
Joe was super awesome! He made sure we got the full experience. One person in our party was not comfortable using the jet, but he ensured she was able to participate by pulling her along by his board. He even put his skills to the test and we saw a beautiful octopus. One of the coolest snorkling trips, thanks Joe!
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Posted On : 2023-12-07 14:48:02
Posted By : Steven_S
Joe was excellent!!! If I could would give experience 10stars!!!joe was the octopus whisperer for us. Made my first scooter experience awesome. I felt safe and feel I got a lot of individual attention. I would highly recommend not missing this experience!
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Posted On : 2023-12-05 16:54:42
Posted By : Kim_H
We had a great time!! Joe was an excellent guide!! We got a very personal experience and got to hold an octopus and swim with several turtles. Highly recommend him!!
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Posted On : 2023-11-28 12:25:46
Posted By : Darias_R
Joe is an awesome dude! Super chill and a super fun guide! If you want to see an octopus up close, he’s your guy! 10/10 highly recommend the escooters as well!
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Posted On : 2023-10-16 12:25:21
Posted By : jeffreyd_f
Our guide Rachael, with interns Billy and Kelly were excellent providing safety and aquatic info and tips. One of our best lifetime experiences spent with extremely competent and attentive staff!! So MUCH FUN!
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Posted On : 2023-10-10 16:54:43
Posted By : Rochelle_C
I had a scooter snorkel tour with Rachel at Turtle Town. She was very friendly and knowledgeable about diving and the ecosystem we were visiting. We saw tons of sea life and multiple turtles. Rachel took lots of pictures to document the experience. I highly recommend this company. It was a fun once in a lifetime experience. The scooters were super fun too!
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Posted On : 2023-10-01 20:19:26
Posted By : Elizabeth_T
Shelby, was sooooo nice, knowledgeable, and thorough to her approach to the entire event. She knows how to show guests a great time while always ensuring our safety. Believe me, she is very patient. We saw turtles and stunning fish, including eels. While I was a little nervous about the e-scooter, once I got the hang of it, it was great! Thanks to Seth too for surprising us with an unincluded warm chocolate chip cookie.
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Posted On : 2023-09-23 15:22:11
