This Walking Tour will lead you directly to the heart of Venice, to St Mark’s square, center of the political and religious power of the Serenissima Republic. An expert guide will tell you the history and the curiosities of one of the most beautiful squares in the world, that over the centuries has undergone countless transformations linked to important historical events
Posted By : Lisa_D
Frederica was the best! She was a great tour guide. The history behind St. Marks and the Doge's Palace is fascinating. The history behind all the Doges who lived at the palace and the Bridge of Sighs is intriguing. It was nice to take the tour to get away from all the crowds.
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Posted On : 2024-03-09 22:33:04 
Posted By : Liz_P
We arrived on time and was told that we received a email saying it was over booked and they could not fit us in for the tour . I double checked my email and I received no communication. They were dismissive and said you’ll just have to get a refund. I’m in Italy for one time , this is it . And they did this to us !
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Posted On : 2023-10-14 05:55:11
Posted By : Heather_C
Very disappointed in this tour operator. Booked this tour before leaving Canada and when I went to the wicket to redeem our vouchers I was turned away saying the tour and all tours that day were booked. So even if you have paid for a voucher apparently means nothing
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Posted On : 2023-10-14 01:15:35
Posted By : Bevin_C
Fredrica was a wealth of information, articulation and grace. She skillfully educated and guided our group with a warmth and care that left us feeling informed through the way she integrated history, art, and architecture in a well structured tour. Her information was accessible. She is a 5 star guide.
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Posted On : 2023-10-12 15:48:32
Posted By : Noella_R
So glad we decided to do this tour, otherwise we wouldn’t have known anything. Our guide Marina was very informative. Viator made it easy. Emails were detailed on where to meet guide, etc. I will definitely use Viator again for tours.
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Posted On : 2023-10-11 20:20:20
Posted By : Ian_B
Trip was canceled on the morning it was scheduled for. No reason given and no options for other tours offered. Viator does not have its act together. We definitely will not use them again. Very disappointed.
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Posted On : 2023-10-05 12:10:31
Posted By : Xin_L
The most memorable experience is that the tour was canceled at 9pm the night before despite of the fact that the tour was confirmed and non-refundable when I booked it! I was told to contact Viator myself for a refund! I planned a very short stay in Venice and the last-minute cancellation made me scramble to make an alternative arrangement and nearly spoiled my vacation. I would not recommend this your company to anyone else and it is disappointing that Viator lists the company on its site
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Posted On : 2023-10-04 14:32:50
Posted By : Shirly_C
We had trouble finding the right group as well s other people having trouble to. We found the group. She was very rude to us and very frustrated as people were angry with her because they paid for skip the line and they werent offering that because of the crowds
She told us to go get a sticker. We did do that and the ticket man was extremely rude and sad we were on late. The group had not left yet but he wouldn't give us a sticker real quick to go with them! We were in Venice for a few days and paid for a tour that we never went on. Many others were very angry too!
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Posted On : 2023-09-19 08:54:32
Posted By : David L
We saw the two must sees on our first day. It was wonderful! Our guide Francesca, whose English was perfect, is an archaeologist - knowledgable, enthusiastic but also with a dry humour which we really enjoyed! She made it fun as well as interesting, and we recommend this trip, and particularly Francesca, with our whole hearts.
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Posted On : 2023-08-22 03:28:40 
Posted By : O7724XTbenny
Bucintoro viaggi were unfriendly and actually downright dishonest with us. We originally booked this tour and were so excited for it. We showed up the day of 15 minutes early as they suggested to the address provided to the “Alilaguna ticket stand” that was right where our GPS led us. The man at the stand said no, we needed to be south about a 10-15 minute walk so we headed there. The line was so chaotic at the actual place that once we checked in at 2:07, the woman said, “sorry your tour already left, call your guide.”
We did that and it was the curtest most unpleasant phone call. “You were late, sorry. No, sir. You were late. No.” Not even listening or wanting to engage to make the process more clear or offer a reschedule. When I asked for a refund she said, “no sir we don’t even have your money. You have to call GetYourGuide. But I don’t think they will refund you have a nice day.” Wouldn't even let me speak to her manager.
When I spoke with GetYourGuide they confirmed that it needed to be the tour guide company that would refund the money or work with us… but because the tour company also refused to work with them to help us they comped the money to us. It was a bummer to miss out on these amazing pieces of history on our one day in Venice, but I will always use GetYourGuide. Never Bucintoro Viaggi.
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Posted On : 2023-08-03 12:55:00
