Visit the largest former Nazi concentration camp on a 7-hour tour from Krakow. Learn more about the Nazi program of "Abreit Macht Frei" and the genocide of World War II. Explore the gas chambers and barracks with a licensed English speaking guide from Auschwitz Birkenau State Museum.
The live guide is in English.
Other language options available only with the guide book.
Posted By : Neil_K
Completely dissatisfied would not recommend
Didn’t pick us up at the time we booked nor the hotel I was staying at and to add insult to injury had to walk around with a polish tour guide as we would have to wait 2 1/2 hours for a English one was going to book the salt mines tour but this experience has put me off using this company again
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Posted On : 2024-05-16 12:40:48 
Posted By : Happiness41082585562
Olek was an exalent driver on our way to Auschwitz .
But he was also very friendly.
Every was on time en smooth.
I can recommand him.
Gr.Hans
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Posted On : 2024-05-15 16:54:36 
Posted By : Cheyenne_J
Auschwitz is definitely somewhere I’d recommend going to. However we had a choice of 9am or 8am pick up, I chose 9am. The man then let me know late the night before that he would pick me up at 7:15!! I booked an English guided tour and as we got there so early there wasn’t any English tours available and so we had to have a Polish tour guide so we could not understand a word of what was being said. So I did not receive what I paid for at all. Viator is useless!
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Posted On : 2024-05-14 12:22:01
Posted By : Peter_W
While getting into the facilities everything was good. However the experience while getting to the museum was not good. Pickup was called out to be 40 minutes earlier the day before (0720) and when we arrived we were told that we had a guide time at 1130 meaning that we had to wait 3 hours before even getting in.
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Posted On : 2024-05-14 04:22:34
Posted By : Leah_P
I booked on line on 07.05.24 a full day visit to Aushwitz including lunch with pick up at my Hotel Radisson Blue Krakow at 8hr00 for Saturday 11.05.24.
I received ticket and confirmation for above the following day.
I was contacted on 10.05.24 by Comfort Tours Krakow and they informed me that my day trip with lunch included, scheduled for pick up 8hr00 was moved to 13hr40 pick up the same day. This was not possible for me as it would result getting back to my Hotel at 22hr00 in the evening, which was not possible.
You should not advertise and take confirmed booking and money from customers for Tours you cannot control and thus not giving a reliable service to customers. At no time in your conditions you mentioned that pick up time slots might alter due to Aushwitz load of tourists visiting.
You should have visiting slots booked, allocated and confirmed before selling this Tour.
I am very upset as it was my first trip to Krakow and looking forward to that visit, which I wanted to do from so long time, since I live in Mauritius which is 14 hours flight to Krakow.
Now I only hope that I will get my full refund ( without any service or management fees deducted thereof ) paid back within 5 working days.
Viator service is unreliable and its last time ever I will book something with them.
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Posted On : 2024-05-11 03:44:12
Posted By : sophiamM7940IQ
The tour was great but I tought there were a meal included and a book but it wasnt.
However, the driver Daniel was the best driver , he is nice, very punctual, he took care of me and he gave all the informations we needed.
That’s why I recomand Daniel !
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Posted On : 2024-05-10 17:22:50
Posted By : Gemma_M
The camps are obviously a must see when visiting Poland so you can honour those who lost their lives and experienced the atrocities at Auschwitz and Birkenau.
It's very fast paced so be prepared and lasts a couple of hours. Bring lunch/snacks with you as you have about 10-20 min break between both sites.
We had Olek as a driver and he was lovely. Really polite and friendly. He did his absolute best to ensure we got a queue jump and got into the museum without hassle. However, be aware you are paying for transport to and from the camps, entry and a tour of the camps not with this company. We were put onto a Polish speaking tour and piggy backed into an English group when inside so it was initially a bit shambolic. Our group were under the impression the company would be guiding us around the camps but it ended up being a museum official guide and she was brilliant.
Perhaps updating the description of the excursion would help minimise customer confusion.
Thanks Olek :-)
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Posted On : 2024-05-05 11:04:36
Posted By : Tim_T
Very poor, ComFort was the guide company. Arrived 1hr40mins early, no jump the queue tickets, queued for 2.5hrs to get a ticket, then had to wait 2.5hrs for our allocated time to enter. No response from Viator or ComFort tours when complained. Total rip off, DO NOT USE.
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Posted On : 2024-05-04 13:00:16
Posted By : V9223WGtraceym
ComFort Tours Cracow provided great service for our visit to Auschwitz Birkenau. We were picked up by private transport at our hotel, being in the centre of the old town the van couldn't come to us, but Jakub met us and walked us to the closest bus stop.
The tour was well organised on arrival and Jakub kept to time and kept our group together in the busy environment.
He was informative and the information was well delivered.
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Posted On : 2024-05-04 12:21:27
Posted By : Diego_G
The tour was awesome except for the 10 minutes you get to have lunch and a potty break. The line to use the bathroom alone is 10 minutes long. That is the only negative thing to say about the tour. They should give at least a 30 minute lunch/potty break.
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Posted On : 2024-05-03 21:35:22
