Experience Auschwitz, a place not to be liked but to be honored. It is very meaningful by itself and it is important for everyone to understand what happened and have the opportunity to educate themselves.
Posted By : Dawn_R
So much to see. Definately will leave an impact on you. Lots Of walking involved, wear flat shoes as uneven ground.
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Posted On : 2024-04-17 12:50:32 
Posted By : Arshanie_j
The driver was great. Being at the camp was an experience. However, I paid $60 USD and we could not hear the tour guide. She was a little old lady who spoke very quietly. When the other people asked her to speak up she said she couldn't and could only give out a pamphlet on where to go to get more information at the end. I would not recommend you book with this company. They need headphones and a guide that can speak louder so everyone can hear. The price I paid was not worth it as I did not get here anything from the tour guide.
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Posted On : 2024-03-18 14:38:13
Posted By : Orlynet07
Despite the meeting point being 3 minutes' walk from the planned point, the tour is very well organized. The bus was comfortable. They call us by name to go up there. Very well organized.
The timing is respected. Everything is calculated exactly. It's nice to be driven from Krakow to Auschwitz (approx. 1h30). They also offer lunch boxes just in case.
We were satisfied with this organization. I recommend !
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Posted On : 2024-03-07 01:42:19 
Posted By : Angel H
Bad experience. Wrong or incomplete information at all times. They even met us at “the restaurant in front of the museum.” Spoiler: there is no restaurant…
As if that were not enough, the tour that starts at 12:30 ends up starting at 1:30 p.m. and we didn't have much margin since we had to return to another city 3 hours away.
As if that weren't enough of a challenge, the transfer that takes you from Camp I to Camp II and then must bring you back decides not to show up and refuses to come by phone, leaving a group of about 15 people in the middle of nowhere in the dark. Result? Arriving at 1:00 with a blablacar to Wroclaw and losing a night. At least it wasn't missing the flight.
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Posted On : 2024-02-19 11:15:44
Posted By : DayTrip33432958286
The guide had no pacing awareness. He rushed through the most interesting parts, and talking hard to understand English.
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Posted On : 2024-02-13 12:26:04
Posted By : NorthStar767901
The activity itself is very interesting and really well served.
We first asked for a guide in French which was impossible so we had to join the group in English. The guide in question made absolutely no effort at pronunciation in addition to her very pronounced accent which made understanding impossible. Plus, between the rush during the Auschwitz tour and the overly dramatic tone she used to make the moment sad, the mood was completely ruined.
We also walked for an hour to literally visit a “dormitory” house in Birkenau, really not necessary and not interesting.
The obligatory breaks in a tourist center next to the camps are also, for me, a very poorly concealed money pump…
In addition, I strongly advise you to plan in advance and go with your average offers.
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Posted On : 2024-01-11 02:15:01
Posted By : T647MRelised
DO NOT BOOK WITH ROYAL TOURS
First of all we recieved a message that our tour would start at 11:15 in stead of 11:45, this was communicated clearly and not a problem at all.
However on arrival it was soon clear that our tour leader was quite hard to find, he was not clearly marked. And a lot of the other members of our group were late. Dispite of the tickets stating that the group would not wait for late arrivals we had to wait 45 minutes in the freezing cold and snow. Quit a punisment for the people that did bother to show up in time.
The guide spoke English but clearely had difficulties with the language what led to certain infomation not comming across clear of correct. He was friendly and knew a lot but was too timid to share unless asked directly.
The biggest problem however occurred at the end of the tour. Our guide rushed us trough Birkenau without reason. And at the end he just vanished after telling us to just take a shuttle bus back.
Problem 1, not one person in our group knew this was going to happen. He did not inform us before getting on the bus to Birkenau, otherwise we would have driven there by car.
Problem 2, he didn't even care to mention where we could take this bus wich led to great confusion
Problem 3, i contacted Royal tours and they gave no explenation just that we needed a shuttle bus that came every 15 minutes.
Poblem 4, when we finally found a bus he drove off just before we could get on.
Wich leades me to Problem 5, 20 minutes later, still no buss. We then found out by internet that the busses came every 30 min instead of 15. So we waited on the darkening side of the road for 45 minutes. I then called Royal Tours again, they said a buss would come at 16:30.
We then stopped a guard leaving from Birkenau and askes for help. He said no more busses were coming... We were all cold and slightly frostbitten.
Luckely a cab came by somewhat later and drove us back to the parking lot at Auschwitz.
GIANT PROBLEM. As we arrived we saw our car locked in the Auschwitz parking lot behind a giant gate. Nobody answered the phone, we had no way to get home.
Luckely our taxi driver was a Polish angel andoved heaven and earth to get the gate open. We were able to get our car out and start our drive home.
Only then did I get a call from RT that a guard would come to help. To be honest the woman on the phone then really sounded equally spooked and tried her best to help.
Needless to say this was one of the worst days of our vacation and one of the scariest moments in my life.
Had you just been clear from the beginning there would have been no issue.
1, tell People that the bus back is NOT included, make the guides tell people before getting on that bus to Birkenau.
Because standing next to a dark lonely road in the could will lead to problems.
2, tell people that the parking lot at Auschwitz will close at 16:00 so that people are not stranded without their car in a strange country where they have no idea what to do or how to get home.
If we would have known this would have been a rushed but nice visite, now it was a nightmare.
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Posted On : 2023-12-05 10:43:08
Posted By : 33danutam
I called the company the day before the tour to confirm again everything as I booked it for friend who came for it especially from UK.
They left earlier from pick up point and never called us to find out, if we were coming or not.They decided to send some messages via Whatsaap as only one channel to contact -Does everybody have a network cover or WIFI ??
Very very disappointing. The tour was booked via getyourguide and they were excellent and helpful.
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Posted On : 2023-11-10 03:02:51
Posted By : michaelfA386MN
Tickets reserved via the tiqet platform. Royal tour to be communicated by WhatsApp to confirm the meeting place and the various details. The only negative point was that he delayed the tour time and we finished Auschwitz 1 in the dark.
The transfers were perfect and the French guide was very competent and friendly. In short, a perfect visit.
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Posted On : 2023-11-01 08:29:36
Posted By : rebmaa_pigeon
A friend and I booked the auschwitz tour. We had a text the night before saying it would be delayed by half hour.
Then when we go there they had obviously overbooked as they had to ask get off the coach. Delayed intotal by a good hour.
We asked about of there was going to a toilet break at the site. To which a rather rude guide said " if it's really needed we can try". When we go to the first camp the man rushed off didn't explain we'd have another guide when we go past security. He didn't tell us where to wait or who we'd have.
Even though when we got off the coach the driver explicitly stayed don't forget to let them know what's going on.
When we got past security eventually a tour guide came over. Asked if we were all there and told us to follow him to the headsets. He didn't know how many people were ment to even be in our Group. Obviously none of us knew either as we had never met each other.
The tour is self was very basic. We had headsets connected to the tour guides mic. THERE WAS A POLISH GUIDE WHO SPOKE THEN ANOTHER GUIDE WHO TRANSLATED HIS WORDS TO ENGLISH.
So be warned its not really an an English tour. His translations left alot to be desired.
The pace is insane. You're practically running. No time to look at anything. This is a place you're only likely to visit Once. A place of huge cultural and historical significance and you cannot take in anything.
As I mentioned earlier ther toilet situation. I saw a sign for wc about 1.5hrs into our tour I had to stop him talking and demand to go. This company has 0 customer service skills.
About 5 of us nipped to the wc. When we got out they were beginning to walk off. He said is everyone here, didn't wait for a response then walked on.
A lady was still in the loo!
By the time we got to the second site we gave up walking with the group and just took ourselves around.
Terrible tour avoid at all costs!
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Posted On : 2023-10-19 10:11:41
