Our private service is special, first of all because its private, its convenient and you asure that you and your crew will enjoy and relax during transfer, rates are flat, drivers are verified and plus is the cheapest rate on the industry.We are and airport transfer company based on Cozumel Airport our Brand Name at airport is COZUSHUTTLE we are experts on giving you a great safe experience once you arrive at airport going to any point on the island. Vehicles from years 2021+ air conditioner, verified driver, DUI tested. FLAT RATE, safe transfer. Now offering roundtrips in cozushuttle cars.
Posted By : elijah_t
Check in was very easy. Our driver was very likable and knowledgeable. She got us to our destination quickly.
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Posted On : 2024-04-28 10:29:22 
Posted By : TOSHIA_A
Great Experience! We were in the private car shuttle within 8 minutes and on our way to the resort! Driver was professional.
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Posted On : 2024-04-24 12:04:47
Posted By : craigmG6041GF
We had pre booked and were directed from their signage to go outside. Driver was right there waiting and straight to the resort. No problems no delays no mess!!
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Posted On : 2024-04-22 22:18:55 
Posted By : Cdub1435
Best way to move a family from the airport! Driver was friendly, van was clean and cool. Pick up at hotel for return was on time and equally as pleasant. Definately recommend prescheduling transportation at the airport to avoid the vendors!
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Posted On : 2024-04-22 12:19:40
Posted By : Stacey_W
Was not informed we needed to take and pay for the ferry and a taxi to our resort until arriving. Paid too much money to go around the corner to the ferry. If your visiting Playa de Carmen fly into Cancun instead of Cozumel. Less travel time and leas expensive.
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Posted On : 2024-04-20 14:48:53
Posted By : John_M
They didn't pick us up. Had a confirmed and paid pickup time and place they never showed. Attempted to call several times
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Posted On : 2024-04-19 10:12:09
Posted By : Lisa_T
I found Viator because my family needed a shuttle to our hotel. They said we don’t handle this but our other service will handle your needs. I told them the hotel and the airport we were coming into. He said that’s $138. I paid and he said the shuttle service we use will send you a confirmation. We realized at this point Travelocity booked us into a hotel on the mainland, flying us into the Island of Cozumel. I got the confirmation from the secondary shuttle service, Cozushuttle, and asked them if we had to pay for the ferry or if it was included. They said, oh no we just drop you at the ferry terminal. I said no no no we hired you to bring us to our hotel. He said no we don’t leave the island. I said so you are charging me $138 to drive us 1.5 miles? He says you booked it there are no refunds it says right in our website we don’t leave the island. Well of course i didn’t see the website because i booked through their parent company, Viator, who took my money before ever looking into the hotel i was going to and where it was, being on the mainland. Viator agreed i should get my money back on March 26. They said within 3-7 business days it would be refunded to our credit card. So far nothing and the five emails I’ve sent requesting information on the refund have gone unanswered.
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Posted On : 2024-04-11 23:16:54
Posted By : Crystal_C
I had booked the round trip shuttle from Cancun airport and they do not service Cancun but do Cozumel airport. All great but they had my flight information and airport information but didn’t bother to call or email me that they do not service that airport. We spent 2 hours in customs and had no shuttle service afterwards. We had to pay another $120 USD to get to the ferry, and $120 USD for the ferry and then $25 USD for a taxi. They refuse any refund even though they knew that I would be in Cancun and not Cozumel. They will definitely not be in any future travel arrangements and do NOT recommend at all!!!!!
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Posted On : 2024-04-08 13:06:50
Posted By : Joanne_R
It was good. You were there and took us right to the hotel. However, I was able to book a taxi back to the airport for $20 vs the $69 you charged. I don’t mind paying a little bit more but that’s over the top.
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Posted On : 2024-04-07 19:25:11
Posted By : 1kimluft
Making reservations ahead of time made our arrival at the airport a breeze! We walked right past all the lines to our waiting van. Driver was pleasant and the van was cool and comfortable. Great experience!
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Posted On : 2024-04-05 13:33:58
