Uncover the wonders of the nocturnal animal kingdom at the world’s first night wildlife park. Get on a multi-sensory journey across six geographical regions under the moonlight. Be enthralled by a pride of lions basking under the illumination of a full moon. Get up close to the free-ranging Malayan tapirs and meet Chawang the Asian bull elephant as you ride on board the renowned Night Safari Tram.
Posted By : Manish_K
Subject: Urgent Complaint Regarding Unreliable Service and Lack of Communication for Nighttime Safari Tour
Dear Viator and East Tour Vendor,
I hope this email finds you well, though I must express my disappointment with the recent experience my family and I had with your services. We booked a Nighttime Safari in Singapore scheduled for 6:00 PM, and your instructions clearly stated that we should arrive 45 minutes prior to the tour.
Regrettably, our experience was marred by a severe breakdown in communication. Despite our attempts to contact both Viator's chat support and the East Tour vendor, we were unable to reach anyone, leaving us stranded without guidance. No one from your team contacted us 45 minutes prior to the scheduled pick-up at our hotel, forcing us to arrange personal transportation via Uber/Grab to make it to the nighttime safari park.
Upon arriving at the park, we faced another setback. We waited for an hour, and the tour guide only showed up at 7:00 PM. Shockingly, we were not provided with the tickets needed to scan and enter the park, adding unnecessary stress to an already frustrating situation.
To compound matters, the tour guide did not arrive until approximately 5:30 PM at the hotel, leaving us with no choice but to leave in a personal taxi to ensure we made it on time for our 6:00 PM tour. This lack of communication and punctuality is unacceptable, especially when traveling with children in an unfamiliar country.
I urge you to investigate and rectify this situation promptly. Such failures in communication and service not only inconvenience customers but also tarnish the reputation of your companies. I trust that you will take the necessary steps to prevent such incidents in the future.
Thank you for your attention to this matter.
Sincerely,
MK
Rating :
Posted On : 2023-12-26 11:48:28 
Posted By : Michele_W
Super boring…not worth it. The bus ride back took over and hour and 20
Minutes. The
Animals are ok but not worth the time.
Rating :
Posted On : 2023-12-24 09:48:33
Posted By : Margaret_M
Our guide was knowledgeable about the safari process - he got us in past the lines to the best seats for the show, and provided everything we needed to know to maximize the experience. Several of us opted for the safari trail rather than the tram, since it enabled us to see more animals. Although it didn’t rain during the tour, one should prepare for it. A thoroughly enjoyable experience!
Rating :
Posted On : 2023-12-08 20:15:45
Posted By : Chris N
The guide and venue presentations were very good but the transfer to and from our hotel left much to be improved on. Late pick up, racing drivers, poor suspension on mini bus, waiting on side of the road for ages to consolidate passengers two buses into one
Rating :
Posted On : 2023-12-01 21:32:42 
Posted By : Richard_W
Tour was cancelled. Poor communication from vendor regarding cancellation. Received email the day before the tour indicating the tour might be cancelled. They would notify me by 12:00 pm the next day regarding the status of the tour. They never called or sent email.
I ended up doing the tour on my own. I took the MRT subway and one connecting bus. Less than half the price of the tour.
Rating :
Posted On : 2023-11-17 20:13:51
Posted By : Berit_A
The guide was really not good, and on top he kept disappearing when we were there.
Suggest that you highlight this as a children's thing.
There also was a short lighight showtshow with some people dancing with lights hat the guide insisted that we see before we got on to the tram. But we were ther to see animals, not people dancing for 10 minutes with lights!
Rating :
Posted On : 2023-11-07 20:38:32
Posted By : Samah_N
Nice but it was too dark to see the animals
The animals show was very nice and I liked the owels very much
Rating :
Posted On : 2020-03-09 08:01:29
Posted By : Wendy_C
Wonderful visit, not to be missed. Amazing to see all those beautiful animals during the night. Park facilities excellent.
Rating :
Posted On : 2020-03-04 03:24:01
Posted By : Terrence_P
Great night! Especially the creatures of the night performance! Pick up from hotel on time and tour guide looked after his group extremely well!
Rating :
Posted On : 2020-02-24 05:17:42
Posted By : Trip757483
Excellent evening. Picked up on time & transferred in a luxury coach to the zoo. Excellent tram ride. We saw pretty much all the animals then walked through two of the zones for a closer look. Saw even more animals. Then a quick ride back to the hotel. Thoroughly recommended
Rating :
Posted On : 2020-02-18 21:41:11
