Classic 30-Minute Gondola Ride in Venice

Posted By : Irma_T
The ride was not anything I expected. Was just disappointed the seat I had was extremely uncomfortable. Would suggest get a private one
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Posted On : 2024-06-02 03:18:49

Posted By : Joyce_D
Several things…the directions said to go to an address. No one knew that address. Several people sent us to a place where you buy tickets for the taxi, etc. We finally stood in line and asked the lady if she might know and she said yes just stand over there! Someone finally showed up. And the gondolier shouted and talked to his friend next to us the whole time!! It really soured the beauty and experience!!
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Posted On : 2024-06-01 15:53:26

Posted By : Colleen K
When you picture a gondola ride, what do you have in mind as a couple? A romantic ride for two. The company will gladly sell you the concept, but when it comes to delivery they will fail. Complained the concept was missold, met with utter rudeness, tried to complain at the ticket office “not their problem”, to the sales person “not their problem”. Customer service does not exist in this company. Go elsewhere to secure what you want because this company is run by a bunch of thieves.
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Posted On : 2024-05-28 11:51:24

Posted By : Mhughes1977
Avoid this experience like the plague. We were mis sold this experience by Alilaguna who had a counter in our hotel lobby (the Hilton Stucky) we asked for a couples ride on a gondola and were told no problem, given tickets and planned our entire day around this trip that started at 2pm. When the time arrived the tour operator tried to pack us in to a gondola with two other random people! Hardly romantic.
We said we had not been informed we would be sharing a gondola to which the lady ripped our tickets and threw them back at us telling us to return to the hotel as it was “not her problem”

We did return to the hotel today only to be faced with quite possibly the rudest woman ever to grace the profession of customer service. She was as incapable of listening or demonstrating any empathy whatsoever as to the problem her company had created by not communicating clearly enough that this was a shared trip. She refused to refund the trip even though we didn’t go on it, we have been fobbed off to write to “the owner of the company”

I suspect I’ll never seen my money again. These guys are bandits, don’t give them your money without first understanding exactly what you are paying for.
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Posted On : 2024-05-28 04:21:38

Posted By : llbaylis
Our tour guide Alice was fantastic!! She was very knowledgeable and had terrific suggestions for other things to do in Murano, Burano and Venice!
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Posted On : 2024-05-26 19:03:43

Posted By : vincent
Best experience, gondola is the special way to understand Venice. We thought half hours not enough, but it turned out just right.
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Posted On : 2024-05-26 02:05:54

Posted By : Kevin_Z
Found the gondola ride itself great, with nice views, interesting perspectives & would recommend it if you get a good gondolier. I gave it an average rating overall due to our gondolier who shortened our ride by 10 min, was not customer friendly or accommodating. It was like he was more concerned with moving tourist through the experience.
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Posted On : 2024-05-21 16:42:17

Posted By : Samantha_H
We booked and paid for a 30 minute trip but all we got was a quick 20 minutes!!

Better trips available
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Posted On : 2024-05-21 12:54:07

Posted By : Elisabete_11
A tour completely different from all the others, as you walk along the canals that cross the city, right next to the houses. The vessels have a beautiful slender shape.
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Posted On : 2024-05-20 12:06:27

Posted By : GraceYing_W
Took some nice pictures during the ride. Unique experience, memorable. The ride was too short, no guide, disappointing
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Posted On : 2024-05-20 09:24:13