KYOTO Custom Tour with Private Car and Driver (Max 9 Pax)

based on 128 reviews

Duration:8 hours (approx.)
Location: Kyoto, Kyoto Prefecture

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8-Hour Custom Tour with Private Car and Driver.

Please select your most favorite sites in KYOTO and share with us your other special requests. We will help you plan the route, draft itinerary and make advanced reservations if necessary.

VEHICLE
We will arrange car for you based on the number of people in your group (maximum of 9 people). Our available cars are Land Rover Discovery, Toyota Alphard, HIACE and Grand Cabin.

DRIVER
The driver will drive and walk with you at most sites. However, there are some sites the driver cannot join you due to following reasons:
1.) some drivers need to take a rest/break at least 1 site during the tour
2.) when the parking lot is full especially during peak seasons
3.) where it is difficult to park/too pricy to park ...

REMARKS
a.) You can always amend the itinerary even while traveling with the driver on the day
b.) Extra charge will be applied for over time service, picking-up/dropping-off at Kansai International Airport (KIX)

WHAT'S INCLUDED

WHAT TO EXPECT

1. Arashiyama
TOGETSUKYO BRIDGE The Togetsukyo Bridge (lit. "Moon Crossing Bridge") is Arashiyama's most iconic landmark. It was originally built during the Heian Period (794-1185) and most recently reconstructed in the 1930s. The bridge looks particularly attractive in combination with the forested mountainside in the background. A riverside park with dozens of cherry trees is located just adjacent to the bridge. BAMBOO GROVES The walking paths that cut through the bamboo groves make for a nice walk or bicycle ride. The groves are particularly attractive when there is a light wind and the tall bamboo stalks sway gently back and forth. The bamboo has been used to manufacture various products, such as baskets, cups, boxes and mats at local workshops for centuries. OKOCHI SANSO VILLA This is the former villa of the popular actor Okochi Denjiro (1896-1962), located in the back of Arashiyama's bamboo groves. Okochi Sanso consists of several different gardens and buildings, including living quarters, tea houses and gates. The buildings can only be viewed from the outside. Admission includes matcha green tea with a snack. MONKEY PARK IWATAYAMA Located in the Arashiyama mountains, the entrance to the monkey park can be found just south of the Togetsukyo Bridge. After hiking uphill for about ten minutes, visitors will find an open area with over a hundred monkeys roaming freely. There are also nice views down onto the city. TENRYUJI TEMPLE Ranked among Kyoto's five great Zen temples, Tenryuji is the largest and most impressive temple in Arashiyama. Founded in 1339 at the beginning of the Muromachi Period (1338-1573), the temple is one of Kyoto's many UNESCO World Heritage Sites. In addition to its temple buildings, there are attractive gardens with walking paths. DAIKAKUJI TEMPLE Daikakuji is a temple of the Shingon sect of Japanese Buddhism. Formerly the residence of an emperor, the buildings were converted into a temple in 876. During its history the temple traditionally had members of the imperial family serve as the head priest. Beside the main temple buildings there is a large pond and a pagoda. SAGA SCENIC RAILWAY The Saga Scenic Railway runs seven kilometers from Arashiyama to nearby Kameoka, mostly alongside the pretty Hozu River. The trains travel at a maximum speeds of about 25 km/h during their 25 minute journey, so passengers can enjoy the scenery without it rushing by too quickly. HOZU RIVER BOAT TOUR Departing from near the JR Kameoka Station, the Hozu River Boat Tour is a leisurely two hour trip that takes passengers down the winding Hozu River to the Togetsukyo Bridge. The trip passes by the forested mountainsides along the river. The boats seat 25 people and are heated in the winter. CORMORANT FISHING (UKAI) The Hozu River in Arashiyama is one of about a dozen rivers in Japan where ukai, a traditional fishing methods using cormorants, is practiced from July until late September. Tourists can observe the action from paid sightseeing boat cruises or from ashore. Cruises depart from the boat pier near the Togetsukyo Bridge.
2. Kinkakuji Temple
Kinkakuji (Golden Pavilion) is a Zen temple in northern Kyoto whose top two floors are completely covered in gold leaf. Formally known as Rokuonji, the temple was the retirement villa of the shogun Ashikaga Yoshimitsu, and according to his will it became a Zen temple of the Rinzai sect after his death in 1408. Kinkakuji was the inspiration for the similarly named Ginkakuji (Silver Pavilion), built by Yoshimitsu's grandson, Ashikaga Yoshimasa, on the other side of the city a few decades later. Kinkakuji is an impressive structure built overlooking a large pond, and is the only building left of Yoshimitsu's former retirement complex. It has burned down numerous times throughout its history including twice during the Onin War, a civil war that destroyed much of Kyoto; and once again more recently in 1950 when it was set on fire by a fanatic monk. The present structure was rebuilt in 1955. Kinkakuji was built to echo the extravagant Kitayama culture that developed in the wealthy aristocratic circles of Kyoto during Yoshimitsu's times. Each floor represents a different style of architecture. The first floor is built in the Shinden style used for palace buildings during the Heian Period, and with its natural wood pillars and white plaster walls contrasts yet complements the gilded upper stories of the pavilion. Statues of the Shaka Buddha (historical Buddha) and Yoshimitsu are stored in the first floor. Although it is not possible to enter the pavilion, the statues can be viewed from across the pond if you look closely, as the front windows of the first floor are usually kept open. The second floor is built in the Bukke style used in samurai residences, and has its exterior completely covered in gold leaf. Inside is a seated Kannon Bodhisattva surrounded by statues of the Four Heavenly Kings; however, the statues are not shown to the public. Finally, the third and uppermost floor is built in the style of a Chinese Zen Hall, is gilded inside and out, and is capped with a golden phoenix. After viewing Kinkakuji from across the pond, visitors pass by the head priest's former living quarters (hojo) which are known for their painted sliding doors (fusuma), but are not open to the public. The path once again passes by Kinkakuji from behind then leads through the temple's gardens which have retained their original design from Yoshimitsu's days. The gardens hold a few other spots of interest including Anmintaku Pond that is said to never dry up, and statues that people throw coins at for luck. Continuing through the garden takes you to the Sekkatei Teahouse, added to Kinkakuji during the Edo Period, before you exit the paid temple area. Outside the exit are souvenir shops, a small tea garden where you can have matcha tea and sweets (500 yen) and Fudo Hall, a small temple hall which houses a statue of Fudo Myoo, one of the Five Wisdom Kings and protector of Buddhism. The statue is said to be carved by Kobo Daishi, one of the most important figures in Japanese religious history.
3. Fushimi Inari-taisha Shrine
Fushimi Inari Shrine (Fushimi Inari Taisha) is an important Shinto shrine in southern Kyoto. It is famous for its thousands of vermilion torii gates, which straddle a network of trails behind its main buildings. The trails lead into the wooded forest of the sacred Mount Inari, which stands at 233 meters and belongs to the shrine grounds. Fushimi Inari is the most important of several thousands of shrines dedicated to Inari, the Shinto god of rice. Foxes are thought to be Inari's messengers, resulting in many fox statues across the shrine grounds. Fushimi Inari Shrine has ancient origins, predating the capital's move to Kyoto in 794. While the primary reason most foreign visitors come to Fushimi Inari Shrine is to explore the mountain trails, the shrine buildings themselves are also attractive. At the shrine's entrance stands the Romon Gate, which was donated in 1589 by the famous leader Toyotomi Hideyoshi. Behind stands the shrine's main hall (honden) where visitors should pay respect to the resident deity by making a small offering. At the very back of the shrine's main grounds is the entrance to the torii gate-covered hiking trail, which starts with two dense, parallel rows of gates called Senbon Torii ("thousands of torii gates"). The torii gates along the entire trail are donations by individuals and companies, and you will find the donator's name and the date of the donation inscribed on the back of each gate. The cost starts around 400,000 yen for a small sized gate and increases to over one million yen for a large gate. The hike to the summit of the mountain and back takes about 2-3 hours, however, visitors are free to walk just as far as they wish before turning back. Along the way, there are multiple smaller shrines with stacks of miniature torii gates that were donated by visitors with smaller budgets. There are also a few restaurants along the way, which offer locally themed dishes such as Inari Sushi and Kitsune Udon ("Fox Udon"), both featuring pieces of aburaage (fried tofu), said to be a favorite food of foxes. After about a 30-45 minute ascent and a gradual decrease in the density of torii gates, visitors will reach the Yotsutsuji intersection roughly half way up the mountain, where some nice views over Kyoto can be enjoyed, and the trail splits into a circular route to the summit. Many hikers only venture as far as here, as the trails do not offer much variation beyond this point and the gate density decreases further.
4. Kiyomizu-dera Temple
Kiyomizudera (literally "Pure Water Temple") is one of the most celebrated temples of Japan. It was founded in 780 on the site of the Otowa Waterfall in the wooded hills east of Kyoto, and derives its name from the fall's pure waters. The temple was originally associated with the Hosso sect, one of the oldest schools within Japanese Buddhism, but formed its own Kita Hosso sect in 1965. In 1994, the temple was added to the list of UNESCO world heritage sites. Kiyomizudera is best known for its wooden stage that juts out from its main hall, 13 meters above the hillside below. The stage affords visitors a nice view of the numerous cherry and maple trees below that erupt in a sea of color in spring and fall, as well as of the city of Kyoto in the distance. The main hall, which together with the stage was built without the use of nails, houses the temple's primary object of worship, a small statue of the eleven faced, thousand armed Kannon. Other structures on the spacious temple grounds include the Okunoin Hall, which resembles the main hall on a smaller scale and has also a stage. Near the Okunoin are halls dedicated to Shaka Buddha (the historical Buddha) and Amida Buddha, as well as a small hall with nearly 200 stone statues of Jizo, the protector of children and travelers. The three-storied Koyasu Pagoda stands among the trees in the far southern end of the temple grounds, and a visit is said to bring about an easy and safe childbirth. Around the entrance of Kiyomizudera, outside the paid area, stand various other temple buildings, including a vermilion three storied pagoda, a repository for sutras, large entrance gates and the Zuigudo Hall which is dedicated to Buddha's mother and where against a small entrance fee you can wander the pitch black basement that symbolizes a mother's womb.Behind Kiyomizudera's main hall stands Jishu Shrine, a shrine dedicated to the deity of love and matchmaking. In front of the shrine are two stones, placed 18 meters apart. Successfully finding your way from one to the other with your eyes closed is said to bring luck in finding love. You can also have someone guide you from one stone to the other, but that is interpreted to mean that an intermediary will be needed in your love life as well. The Otowa Waterfall is located at the base of Kiyomizudera's main hall. Its waters are divided into three separate streams, and visitors use cups attached to long poles to drink from them. Each stream's water is said to have a different benefit, namely to cause longevity, success at school and a fortunate love life. However, drinking from all three streams is considered greedy. Part of the fun of visiting Kiyomizudera is the approach to the temple along the steep and busy lanes of the atmospheric Higashiyama District. The many shops and restaurants in the area have been catering to tourists and pilgrims for centuries, and products on sale range from local specialties such as Kiyomizu-yaki pottery, sweets and pickles to the standard set of souvenirs. The Higashiyama district together with Kiyomizudera, Yasaka Shrine and other temples in the area, have special evening illuminations during the annual Hanatoro event held in mid March. Kiyomizudera also has special illuminations during the autumn leaf season in the second half of November.
5. Gion
Gion is Kyoto's most famous geisha district, located around Shijo Avenue between Yasaka Shrine in the east and the Kamo River in the west. It is filled with shops, restaurants and ochaya (teahouses), where geiko (Kyoto dialect for geisha) and maiko (geiko apprentices) entertain. Gion attracts tourists with its high concentration of traditional wooden machiya merchant houses. Due to the fact that property taxes were formerly based upon street frontage, the houses were built with narrow facades only five to six meters wide, but extend up to twenty meters in from the street. The most popular area of Gion is Hanami-koji Street from Shijo Avenue to Kenninji Temple. A nice (and expensive) place to dine, the street and its side alleys are lined with preserved machiya houses many of which now function as restaurants, serving Kyoto style kaiseki ryori (Japanese haute cuisine) and other types of local and international meals. Interspersed among the restaurants are a number of ochaya (teahouses), the most exclusive and expensive of Kyoto's dining establishments, where guests are entertained by maiko and geiko. Another scenic part of Gion is the Shirakawa Area which runs along the Shirakawa Canal parallel to Shijo Avenue. The canal is lined by willow trees, high class restaurants and ochaya, many of which have rooms overlooking the canal. As it is a little off the beaten path, the Shirakawa Area is typically somewhat quieter than Hanami-koji Street. Many tourists visit Gion hoping to catch a glimpse of a geiko or maiko on their way to or from an engagement at an ochaya in the evenings or while running errands during the day. However, if you spot a geiko or maiko, act respectfully. Complaints about tourists behaving like ruthless paparazzi are on the increase in recent years. The ultimate experience is being entertained by a maiko or geiko while dining at an ochaya. As expert hostesses, maiko and geiko ensure everyone's enjoyment by engaging in light conversation, serving drinks, leading drinking games and performing traditional music and dance. The services of geiko are expensive and exclusive, traditionally requiring an introduction from an existing customer. In recent years, however, some travel agencies and hotels have started to offer lunch or dinner packages with a maiko to any tourist with a sufficient budget. There are even a few companies which target foreign tourists without Japanese language skills. A more accessible experience is the cultural show held everyday at Gion Corner at the end of Hanami-koji. Aimed at foreign tourists, the show is a highly concentrated introduction to several traditional Japanese arts and include short performances of a tea ceremony, ikebana, bunraku, Kyogen comic plays and dances performed by real maiko. If you are in Kyoto in April, check out the Miyako Odori with daily dance performances by maiko. Shijo Avenue, which bisects the Gion district, is a popular shopping area with stores selling local products including sweets, pickles and crafts. Gion is also known for the Gion Matsuri, the most famous festival in Japan. Ironically, the most spectacular events of the festival are held outside of Gion on the opposite side of the Kamo River. A visit to Gion is best combined with a stroll through the nearby Higashiyama District between Yasaka Shrine and Kiyomizudera. This area has more preserved streets and traditional shops selling all kinds of local foods, crafts and souvenirs.
6. Sanjusangendo Temple
Sanjusangendo (Sanjūsangendō) is the popular name for Rengeo-in, a temple in eastern Kyoto which is famous for its 1001 statues of Kannon, the goddess of mercy. The temple was founded in 1164 and rebuilt a century later after the original structure had been destroyed in a fire. Measuring 120 meters, the temple hall is Japan's longest wooden structure. The name Sanjusangendo (literally "33 intervals") derives from the number of intervals between the building's support columns, a traditional method of measuring the size of a building. In the center of the main hall sits a large, wooden statue of a 1000-armed Kannon (Senju Kannon) that is flanked on each side by 500 statues of human sized 1000-armed Kannon standing in ten rows. Together they make for an awesome sight. 1000-armed Kannon are equipped with 11 heads to better witness the suffering of humans and with 1000 arms to better help them fight the suffering. Note that the actual statues have only 42 arms each. Subtract the two regular arms and multiply by the 25 planes of existence to get the full thousand.
7. Ginkakuji Temple
Ginkakuji (Silver Pavilion) is a Zen temple along Kyoto's eastern mountains (Higashiyama). In 1482, shogun Ashikaga Yoshimasa built his retirement villa on the grounds of today's temple, modeling it after Kinkakuji (Golden Pavilion), his grandfather's retirement villa at the base of Kyoto's northern mountains (Kitayama). The villa was converted into a Zen temple after Yoshimasa's death in 1490. As the retirement villa of an art obsessed shogun, Ginkakuji became a center of contemporary culture, known as the Higashiyama Culture in contrast to the Kitayama Culture of his grandfather's times. Unlike the Kitayama Culture, which remained limited to the aristocratic circles of Kyoto, the Higashiyama Culture had a broad impact on the entire country. The arts developed and refined during the time include the tea ceremony, flower arrangement, noh theater, poetry, garden design and architecture. Today, Ginkakuji consists of the Silver Pavilion, half a dozen other temple buildings, a beautiful moss garden and a unique dry sand garden. It is enjoyed by walking along a circular route around its grounds, from which the gardens and buildings can be viewed.
8. Nishiki Market Shopping District
Nishiki Market (Nishiki Ichiba) is a narrow, five block long shopping street lined by more than one hundred shops and restaurants. Known as "Kyoto's Kitchen", this lively retail market specializes in all things food related, like fresh seafood, produce, knives and cookware, and is a great place to find seasonal foods and Kyoto specialties, such as Japanese sweets, pickles, dried seafood and sushi. Nishiki Market has a pleasant but busy atmosphere that is inviting to those who want to explore the variety of culinary delights that Kyoto is famous for. The stores found throughout the market range in size from small narrow stalls to larger two story shops. Most specialize in a particular type of food, and almost everything sold at the market is locally produced and procured.
9. Kyoto Imperial Palace
The Kyoto Imperial Palace (Kyōto Gosho) used to be the residence of Japan's Imperial Family until 1868, when the emperor and capital were moved from Kyoto to Tokyo. It is located in the spacious Kyoto Imperial Park (Kyōto Gyoen), an attractive park in the center of the city that also encompasses the Sento Imperial Palace and a few other attractions. The current Imperial Palace was reconstructed in 1855 after it had burnt down and moved around town repeatedly over the centuries. The complex is enclosed by long walls and consists of several gates, halls and gardens. The enthronement ceremonies of Emperors Taisho and Showa were still held in the palace's main hall. Tokyo Imperial Palace is now used for enthronement ceremonies.
10. Nijo Castle
Nijo Castle was built in 1603 as the Kyoto residence of Tokugawa Ieyasu, the first shogun of the Edo Period (1603-1867). His grandson Iemitsu completed the castle's palace buildings 23 years later and further expanded the castle by adding a five story castle keep. After the Tokugawa Shogunate fell in 1867, Nijo Castle was used as an imperial palace for a while before being donated to the city and opened up to the public as a historic site. Its palace buildings are arguably the best surviving examples of castle palace architecture of Japan's feudal era, and the castle was designated a UNESCO world heritage site in 1994. Nijo Castle can be divided into three areas: the Honmaru (main circle of defense), the Ninomaru (secondary circle of defense) and some gardens that encircle the Honmaru and Ninomaru. The entire castle grounds and the Honmaru are surrounded by stone walls and moats.
11. Eikando Zenrinji Temple
Eikando (永観堂, Eikandō), formally known as Zenrinji Temple, belongs to the Jodo sect of Japanese Buddhism. Located just north of the large temple complex of Nanzenji, Eikando is very famous for its autumn colors and the evening illuminations that take place in fall. The temple has a long history, and there are a variety of buildings and a pond garden that visitors can explore. A court noble of the Heian Period (710-1185) donated his villa to a priest, who converted it into a temple under the name Zenrinji (lit. "temple in a calm grove"). At its founding, Zenrinji was part of the Shingon sect and its first head priest was a disciple of the great Kobo Daishi, the sect's founder.
12. Yasaka Shrine
Visit Yasaka Shrine (Gion Shrine) which is well known for its summer festival (the Gion Matsuri) which is celebrated every July. Gion Matsuri is the most famous festival in the whole country.

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CANCELLATION POLICY

Posted By : Denise_L
It is very customizable to what we want to see. Knowledgable and friendly. On time and professional.
Rating : full ratings
Posted On : 2024-04-24 17:50:15

Posted By : Brigitte_J
We were met at the dock in Kobe and transferred to Kyoto and were able to see all of the highlights spending enough time to enjoy for less than the cruise line bus excursions. There were 10 of us traveling and we needed to get 2 vehicles, the tour company contacted us and we’re able to combine all of us in a large enough vehicle.
Rating : full ratings
Posted On : 2024-04-20 20:26:08

Posted By : Carmen_B
The bus was timely. Pickup was as stated and we made all our stops with time for pictures. Lily was a wonderful tour guide. Didn’t talk all the time and gave us time to chat amongst ourselves. As we approached our spots she gave us information!
Rating : full ratings
Posted On : 2024-04-20 00:16:16

Posted By : Latifa A
It was one of the best decisions to book this trip. Shinji our guide was very friendly and helpful. He gave us a good tour and took some cute photos of us. What I liked the most is the flexibility and his skills in being ahead of us to make sure the locations are open and that we are at the right location.
Thank you Shinji.
If I would have a comment it would be regarding responding to messages on WhatsApp since we came during a busy season it was a little slow.
Also boo the tour from Viatour, as I didn’t receive an email confirmation when I did it though booking and all the customer service was through viatour.
Rating : full ratings
Posted On : 2024-04-19 08:46:27

Posted By : Kathryn_T
Many thanks to Angarr and our driver! A fantastic well rounded tour. Everything was done professionally and with emphasis on what we wanted to see and experience. We felt comfortable and well taken care of. Excellent!
Rating : full ratings
Posted On : 2024-04-17 19:53:59

Posted By : Chandan_J
Kyoto has incredible attractions - multiple UNESCO World Heritage Sites and scenic views - especially during the sakura season, and this tour does full justice to them. Guide and driver were both very competent and friendly, and went out of their way to ensure we had a good time.
Rating : full ratings
Posted On : 2024-04-17 06:24:52

Posted By : Elise_G
This was an amazing tour!!! Our driver and guide made special accommodations to include a local friend who joined us in Kyoto. We had the most enjoyed day touring iconic sights of Kyoto. Our driver was a great driver who kept us informed of local customs as well as relevant history of the sights we visited. GREAT TOUR! We just booked another Viator trip for tomorrow, hoping it will measure up to the one we took to Kyoto. Thank you!!
Rating : full ratings
Posted On : 2024-04-15 19:57:54

Posted By : Daniel_K
We had a fantastic tour of Kyoto. It was our first full day in Kyoto, and it was a great way to start our time there. Our tour guide, Paulina, was very knowledgeable, kind and insightful. Our driver was fun too! This tour is definitely recommended!
Rating : full ratings
Posted On : 2024-04-13 20:32:17

Posted By : Casey_W
Lyle is the tour guided for our Kyoto Day trip issued from Private and Custom Tours in Japan booked through Viator. My wife and I have been on our Honeymoon for over a week now in Japan and have not encountered anyone so unhelpful or unapproachable. I would like to say that this was the most expensive taxi we have ever taken, but all taxis have been warmer and more helpful. He waited until we got halfway to the first stop telling us that it is customary that we pay for all his entry fees into each location, stating “I forgot to mention it”. When asked if exhibits accepted credit cards, specifically American Express since we have been using it for all our trip, he said all exhibits require cash. This was very frustrating as in Japan it difficult to get physical currency and we did not have a lot especially to cover his fees as well. We have had multiple tours with different companies throughout our time in Japan and all the other guides paid for their own. In this case we had to pay for his even though this was one of the most expensive tours for Kyoto on Viator!
Even with given an itinerary days before with the things we wanted to do via email we also reviewed the day of the order of priority as allowed by Private and Custom Tours in Japan. On the day of the trip, we reiterated the priority list and mentioned that we wanted to go to the Golden Pavilion first. This was mentioned multiple times in the car as this is the high tourist season in Japan, however he did not deviate from his list of stops in his order. He said it wouldn’t be a problem to go to the Pavilion later in the day. When the time came to go the Pavilion, he showed his phone via google with the high wait times. He said, “oh guys bad news it looks like it’s a long wait.” We insisted on going as it was only going to get worse later in the day.

Anytime we asked Lyle a question, asked for elaboration, or engaged him in conversation, he had very stand-offish, short, or unknowledgeable responses. He would often say “I guess,” or “yeah” to any questions about history or culture. Almost every time we asked for elaboration of a topic, he would say “I don’t know.” When he spoke about an area, it was after he had spent about fifteen minutes on his phone looking at information. After all, he lives in Osaka, but was doing a tour in Kyoto.

During the entirety of our tour, he was always giving subtle hints to buy him food. This seemed innocuous at first as he mentioned other gift shops and things to do. However, as we were leaving the Bamboo Forest (our second stop), and while we were at the Golden Pavilion (our third stop), it became very apparent that he wanted to eat. By this time of day, he would stand expectantly at each food area, and only until we made it very clear that we wanted to move on and see the sights that we had paid to see would he grudgingly go. We were starting to feel the first signs that he was more interested in us feeding him, than him giving us a tour of Kyoto history and culture.

Now, we start getting into the main reason why we ended the tour early and asked for a refund. We were sent a follow up confirmation email from Private and Custom Tours in Japan before the tour specifying locations and food preferences/allergies. We had paid for a tour that went to 5pm, but after our first three stops around 11:30 a.m., we asked to go back to our hotel. We provided them with a list of location preferences/priorities along with food allergies. My wife is very allergic to mushrooms and mayonnaise that was clearly stated and reiterated to the tour guide on the day of the tour and listed in the Viator preferences site as well. Lyle stated that he had made reservations and taken allergies into consideration. He texted a link to the restaurant that clearly states they cannot accommodate our allergies!

When we got back in the van after asking to be taken back to the hotel, we sat in the parking lot for the Golden Pavilion for a good fifteen minutes as he and the driver tried to pressure us into going to eat lunch. We sat in the car in silence as he texted on his phone for over fifteen minutes. When asked what the issue was, and I quote, “Well, we’re wondering who is going to pay for lunch?” We insisted on going back to our hotel as he made no mention of any sort of fee to a reservation that he made to a restaurant that my wife cannot eat at due to her allergies. It was clear that it was his expectation to have us pay for him to have lunch. After about the third time he tried to pressure us to go to lunch, I firmly and politely asked to return to our hotel, which they finally started driving back.

It was an uncomfortable ride back to the hotel. You could tell he was unhappy, and he refused to speak to us until about two minutes before our arrival and spent more time texting on his phone.
As we are getting back to our hotel, the Hyatt Kyoto Regency, we pass by the Sanjusangen-do, our fourth most desired location that was requested via email and that morning in the car. Lyle, after about twenty minutes of being silent and texting on his phone, sees it, and comments that he did not know it was so close to our hotel. That is not a place that he goes to and knows nothing about it. It is literally right next door, and we passed it on the way to Fushimi Inari Taisha.
We have had mostly incredible experiences from trip advisor and viator. This was not one of them. I would avoid this outing.
Rating : full ratings
Posted On : 2024-04-13 20:15:06

Posted By : caseywM8404BH
Lyle is the tour guided for our Kyoto Day trip issued from Private and Custom Tours in Japan booked through Viator. My wife and I have been on our Honeymoon for over a week now in Japan and have not encountered anyone so unhelpful or unapproachable. I would like to say that this was the most expensive taxi we have ever taken, but all taxis have been warmer and more helpful. He waited until we got halfway to the first stop telling us that it is customary that we pay for all his entry fees into each location, stating “I forgot to mention it”. When asked if exhibits accepted credit cards, specifically American Express since we have been using it for all our trip, he said all exhibits require cash. This was very frustrating as in Japan it difficult to get physical currency and we did not have a lot especially to cover his fees as well. We have had multiple tours with different companies throughout our time in Japan and all the other guides paid for their own. In this case we had to pay for his even though this was one of the most expensive tours for Kyoto on Viator!
Even with given an itinerary days before with the things we wanted to do via email we also reviewed the day of the order of priority as allowed by Private and Custom Tours in Japan. On the day of the trip, we reiterated the priority list and mentioned that we wanted to go to the Golden Pavilion first. This was mentioned multiple times in the car as this is the high tourist season in Japan, however he did not deviate from his list of stops in his order. He said it wouldn’t be a problem to go to the Pavilion later in the day. When the time came to go the Pavilion, he showed his phone via google with the high wait times. He said, “oh guys bad news it looks like it’s a long wait.” We insisted on going as it was only going to get worse later in the day.

Anytime we asked Lyle a question, asked for elaboration, or engaged him in conversation, he had very stand-offish, short, or unknowledgeable responses. He would often say “I guess,” or “yeah” to any questions about history or culture. Almost every time we asked for elaboration of a topic, he would say “I don’t know.” When he spoke about an area, it was after he had spent about fifteen minutes on his phone looking at information. After all, he lives in Osaka, but was doing a tour in Kyoto.

During the entirety of our tour, he was always giving subtle hints to buy him food. This seemed innocuous at first as he mentioned other gift shops and things to do. However, as we were leaving the Bamboo Forest (our second stop), and while we were at the Golden Pavilion (our third stop), it became very apparent that he wanted to eat. By this time of day, he would stand expectantly at each food area, and only until we made it very clear that we wanted to move on and see the sights that we had paid to see would he grudgingly go. We were starting to feel the first signs that he was more interested in us feeding him, than him giving us a tour of Kyoto history and culture.

Now, we start getting into the main reason why we ended the tour early and asked for a refund. We were sent a follow up confirmation email from Private and Custom Tours in Japan before the tour specifying locations and food preferences/allergies. We had paid for a tour that went to 5pm, but after our first three stops around 11:30 a.m., we asked to go back to our hotel. We provided them with a list of location preferences/priorities along with food allergies. My wife is very allergic to mushrooms and mayonnaise that was clearly stated and reiterated to the tour guide on the day of the tour and listed in the Viator preferences site as well. Lyle stated that he had made reservations and taken allergies into consideration. He texted a link to the restaurant that clearly states they cannot accommodate our allergies!

When we got back in the van after asking to be taken back to the hotel, we sat in the parking lot for the Golden Pavilion for a good fifteen minutes as he and the driver tried to pressure us into going to eat lunch. We sat in the car in silence as he texted on his phone for over fifteen minutes. When asked what the issue was, and I quote, “Well, we’re wondering who is going to pay for lunch?” We insisted on going back to our hotel as he made no mention of any sort of fee to a reservation that he made to a restaurant that my wife cannot eat at due to her allergies. It was clear that it was his expectation to have us pay for him to have lunch. After about the third time he tried to pressure us to go to lunch, I firmly and politely asked to return to our hotel, which they finally started driving back.

It was an uncomfortable ride back to the hotel. You could tell he was unhappy, and he refused to speak to us until about two minutes before our arrival and spent more time texting on his phone.
As we are getting back to our hotel, the Hyatt Kyoto Regency, we pass by the Sanjusangen-do, our fourth most desired location that was requested via email and that morning in the car. Lyle, after about twenty minutes of being silent and texting on his phone, sees it, and comments that he did not know it was so close to our hotel. That is not a place that he goes to and knows nothing about it. It is literally right next door, and we passed it on the way to Fushimi Inari Taisha.
We have had mostly incredible experiences from trip advisor and viator. This was not one of them. I would avoid this outing.
Rating : full ratings
Posted On : 2024-04-13 20:13:45